Call Center Representative

Job Description

Call Center Representative (CSR)

Location: Winterville, NC 28590 |
Onsite

• $15.00/hr; increases to $22.00/hr upon permanent hire
• Shifts vary between 7:00 AM - 9:00 PM with two days off weekly
• Up to 2 Saturdays per month and 1 Sunday per quarter required
• Mandatory overtime at month-end
• Temporary-to-Hire, W2
• Start Date:
  
  September 2026

Job : 156859

This role supports the resolution of delinquent automotive loan accounts through high-volume outbound and inbound call activity. Success is measured by call performance metrics, payment arrangements secured, customer satisfaction, and strict adherence to compliance standards including FDCPA (Fair Debt Collection Practices Act).

• Place and receive high-volume calls to resolve delinquent automotive accounts
• Negotiate payment arrangements based on customer financial assessments
• Meet daily performance metrics including call volume, contact rates, and promises kept
• Accurately document account activity within CRM (Customer Relationship Management) and collections systems
• Identify root causes of delinquency and recommend compliant resolution strategies

• 2+ years of Call Center experience
• 2+ years of Customer Service (CSR) experience
• Strong communication, decision-making, and time management skills
• Proficiency in Microsoft Office and ability to navigate multiple systems simultaneously

• Microsoft Office Suite (Word, Excel, Outlook)
• Call center dialer systems and collections platforms
• CRM and account management systems

• Experience in debt recovery, automotive finance, or financial services
• Knowledge of FDCPA regulations and compliance protocols
• Ability to work in a metrics-driven, performance-based environment

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This is a full time direct hire role with our client. They are an established aerospace manufacturer specializing in precision-machined components for highly regulated applications. The company offers a stable, quality-focused environment where engineering, programming, and manufacturing teams work closely to produce complex parts that meet strict customer and industry requirements.

Employees have the opportunity to work with advanced machining technology, contribute to process improvements, and support products used across the aerospace industry.