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Hybrid Member Support Specialist | Financial Services
Job in
Raleigh, Wake County, North Carolina, 27601, USA
Listed on 2026-08-20
Listing for:
Coastal Credit Union
Full Time
position Listed on 2026-08-20
Job specializations:
-
Customer Service/HelpDesk
Bank Customer Service, Banking & Finance -
Finance & Banking
Bank Customer Service, Banking & Finance
Job Description & How to Apply Below
Coastal Federal Credit Union in Raleigh, NC seeks a Contact Center Specialist to deliver exceptional tier-two member service via inbound and outbound calls, secure messages, chat, and email. You will research and resolve inquiries, process service requests, educate members on Coastal products and digital banking tools, and support payments, cards, and loan servicing.
The role emphasizes accuracy, timeliness, and professionalism while strengthening member relationships.
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