More jobs:
Strategic Call Center Workforce Scheduler
Job in
Raleigh, Wake County, North Carolina, 27601, USA
Listed on 2026-08-20
Listing for:
Local-Government-Federal-Credit-Union
Full Time
position Listed on 2026-08-20
Job specializations:
-
Customer Service/HelpDesk
Call Center / Support
Job Description & How to Apply Below
Local Government Federal Credit Union in Raleigh, North Carolina seeks a Workforce Management Scheduler to optimize call center staffing and service levels. The role forecasts call volumes, creates schedules, monitors adherence, and analyzes data to drive productivity and customer satisfaction.
The successful candidate brings 4–6 years in call center operations, experience with WFM tools (NICE IEX, Verint, Genesys or similar), and strong analytical and communication skills to operate in a
#J-18808-LjbffrTo View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×