Dispatcher, Customer Service​/HelpDesk

Customer Service Assistant

Our client, a leader in field service operations, is seeking a dispatcher to join their team. As a dispatcher you will be part of the Operations Department supporting customer service and dispatch functions. The ideal candidate will have excellent communication skills, strong organizational abilities, and a proactive attitude, which will align successfully in the organization.

Job Title:

Customer Service Assistant

Location:

Raleigh, NC

Pay Range: 22.00

Shift: Flexible between 7am-10pm

• Coordinate field operations by scheduling and dispatching technicians for service calls and work orders.
• Monitor daily workloads and adjust schedules to meet changing priorities.
• Communicate effectively with customers regarding appointment statuses, delays, and updates.
• Track job progress and ensure timely completion of tasks.
• Maintain accurate records, dispatch logs, and work order documentation to support operational efficiency.

• High school diploma or equivalent; an associate degree is preferred.
• Experience in dispatching, scheduling, customer service, or operations coordination.
• Strong organizational and multitasking skills to handle fast-paced environments.
• Excellent verbal and written communication skills for effective interaction.
• Proficiency with Microsoft Office applications, especially Excel, and experience with work order management systems.

• Opportunity to work in a dynamic and supportive team environment.
• Flexible scheduling options to accommodate your needs.
• Potential for career growth within a reputable organization.
• Engagement in meaningful work that impacts service delivery.
• Supportive work environment that values diversity and inclusion.