Customer Success Manager

Chekhub is a leading SaaS provider delivering clarity and efficiency to mission-critical operations. Our platform optimizes task management, resource allocation, and operational analytics to meet the evolving demands of modern industries. From a promising startup to a key player in the technology sector, Chekhub continues to expand its reach and capabilities, empowering data centers and operational teams worldwide.

We're looking for a Customer Success Manager to own the relationship with our existing customer base. This role picks up where onboarding leaves off. You'll be the primary point of contact for a book of accounts, keeping a pulse on how customers are using the platform, fielding their day-to-day requests, and watching subscription health so churn risk gets caught early rather than discovered s isn't a new-client onboarding role;

it's about depth and continuity in the relationships we already have.

• Serve as the primary point of contact for an assigned portfolio of existing customer accounts, building and maintaining strong long-term relationships.
• Monitor account health and activity to help identify and manage retention risk.
• Field and help resolve customer requests, coordinating with internal teams as needed to close the loop.
• Support renewal and expansion conversations, partnering with leadership on retention strategy.
• Other tasks, duties, and responsibilities as assigned or as business needs require.

• 3+ years of experience in customer success, account management, or client-facing project management, ideally within a B2B SaaS environment.
• Strong relationship-building and communication skills, with the ability to manage multiple accounts and competing priorities at once.
• Comfortable working with subscription and usage data to spot risk signals, not just respond to them.
• Self-starter who can operate with autonomy in a fast-paced, startup environment.
• Must be located in the Raleigh, NC area.

• Experience with CRM or customer success platforms (Hub Spot, Copper, or similar).
• Background in operations, workforce management, technology, or another adjacent SaaS space.
• Familiarity with AI tools for productivity (Claude, ChatGPT, or similar).

• Competitive salary and benefits, including 100% paid employee medical insurance.
• Direct ownership over a real book of business and the relationships in it.
• A close-knit team where your input shapes how customer success is done here.
• A team that values creativity, speed, and getting things done.