Client Support Specialist

NC State University is hiring a Client Support Specialist to act as the primary contact for client inquiries in the Veterinary Hospital Business Office. This role involves managing communications, processing financial transactions accurately, resolving billing and service issues through collaboration with hospital staff, and providing operational support for business office functions.

• Manage incoming calls and email inquiries from clients in the Veterinary Hospital Business Office.
• Process client payments, refunds, and daily financial transactions according to hospital policies.
• Collaborate with hospital staff to investigate and resolve client billing or service concerns.
• Administer the client satisfaction survey program to gather feedback for service improvements.
• Perform routine Accounts Receivable and Accounts Payable duties assisting with business office coverage.
• Operational support tasks include ensuring invoices are paid, managing reimbursements, reconciling financial transactions, handling hospital deposits, managing bad debts, and troubleshooting payment methods.
• Proficiency in Microsoft Word and hospital information systems is preferred.
• Minimum qualification requires a High School Diploma or equivalent and one year of related office experience or an equivalent combination of training and experience.
• Strong verbal and written communication skills are essential for handling high volume client interactions professionally and empathetically.
• Salary range is $45,000 - $53,000, within the Administrative Support Specialist advanced band (NC10), with full-time Monday through Friday schedule.