Inside Sales Representative

Why Join Super‑Sod?

At Super‑Sod, we’ve been growing grass—and growing careers—since 1892. What began as a small general store has evolved into a trusted name in turfgrass and one of the largest suppliers of sod in the nation. We encourage a collaborative culture and have been recognized as a Top Workplace by the Atlanta Journal‑Constitution. With a long‑standing tradition of excellence, we’re proud to continue growing strong!

Benefits are available to full‑time employees working 30+ hours per week:

• Competitive Wages
• Flexible Paid Time Off
• Comprehensive health and wellness plans (medical, dental, vision, HSA, supplemental life, accident, hospital, and critical illness)

Are you a friendly, detail‑oriented person who loves helping others and thrives in a fast‑paced, hands‑on retail environment?

As an Inside Service Representative I at Super‑Sod
, you’ll be the face of our brand, providing exceptional customer service to both residential and professional landscaping customers. From greeting walk‑ins to processing orders, assisting with product inquiries, and helping maintain a clean and welcoming storefront, you’ll play a vital role in ensuring every customer has a positive, helpful experience. If you’re a great communicator with a passion for customer care, this is your chance to grow with a team that values service, teamwork, and turfgrass expertise.

• Greets customers as they enter the Super‑Sod stores.
• Operates curbside, counter sales and on the yard as needed.
• Collects information specific to the customers’ lawn care needs both in‑person and over the phone; directs request to appropriate turfgrass professional.
• Processes orders using Point of Sale system.
• Assist customers with questions relating to delivery, availability or price discrepancies.
• Ensures accurate transactions by balancing cash register at the beginning and end of shift, and sales at the end of shift.
• Works closely with Store Managers, Inside Sales Representatives, and Loaders to provide optimal customer service internally and externally.
• Communicates with Company Call Center and Service team members through digital internal communications boards.
• Responds to requests from customers and assists with operational demonstration and handling products weighing up to 50 pounds.
• Processes product returns and reimbursements according to Company policy and standard operating procedures.
• Identifies prices and services and tabulates requested quotes using internal pricing software.
• Communicates with members of other nodes to effectively support customer service and experience.
• Keeps management informed of all activity, including timely preparation of reports.
• Maintains storefront, displays and inside working areas to ensure work spaces are clean and accessible by employees and customers.
• Responsible for upholding a safe culture and work environment at the location.
• Perform any other tasks assigned to support and improve the overall team operations.
• Ability to operate available equipment, such as cash registers, calculators, or scanners.
• Basic mathematical skills, as needed to make change and give refunds.
• Knowledgeable about company’s products and services, and customer‑related policies.

• High school degree and business discipline.
• Customer Service experience.
• Must be 18 years of age or older.
• Pre‑employment background check and drug screening required.

• Experience with turfgrass sod and seed in a retail setting.
• Additional education in turf management, horticulture, or similar field of study.
• Bilingual skills in English / Spanish are a big plus.

• Retail Sales Base Rate average $16.00 – $20.00 per hour (based on experience and location).