Client & Office Manager

The Client Experience & Office Manager plays an important role in the day-to-day flow of ILŪMRA Skin. This person will manage the front of house, support scheduling and new patient leads, and ensure our clients and clinical team feel cared for throughout the day.

We are looking for someone who takes pride in their work, notices the details and feels genuine ownership over the client experience. This person should be proactive, dependable and willing to jump in wherever needed.

• Create a warm, welcoming and polished experience for every client
• Manage client check-in, checkout, calls, texts and general questions
• Schedule appointments and coordinate provider schedules
• Confirm appointments, manage cancellations and help fill schedule openings
• Respond to new patient leads and follow up consistently to help them get booked
• Process payments and assist with general questions about treatments, memberships and promotions
• Keep reception, retail and patient-facing spaces clean, organized and ready
• Monitor supplies and promptly report low stock levels to the COO
• Communicate client concerns, schedule changes and operational needs to the appropriate team member
• Support events, promotions and other practice needs as they arise
• Help identify ways to improve the client experience and daily office flow

• Warm, polished and genuinely enjoy caring for people
• Take initiative and notice what needs attention without always being asked
• Are highly organized and comfortable balancing multiple priorities
• Communicate clearly and professionally
• Follow through and take responsibility for your work
• Are comfortable following up with leads and guiding clients toward booking
• Work well as part of a team and are willing to help where needed
• Remain calm and solutions-focused in a busy environment
• Understand that small details can make a lasting impression