Center Manager

Agency

Dept of Commerce

Division

Fiscal Management

Job Classification Title

Administrative Supervisor (S)

Position Number

Grade

NC10

The North Carolina Department of Commerce is the state's lead agency for economic, community and workforce development. The department works with local, regional, national and international organizations to fulfill its mission to improve the economic well-being and quality of life for all North Carolinians.

The Department connects businesses with the site locations, workforce and infrastructure they need to succeed in one of the nation's top states for business. We also connect local communities with the grants and funding they need to attract new business and ensure future prosperity.

This is a supervisory public relations position that manages the operation and maintenance of a state Welcome Center, ensuring that North Carolina's visitors receive excellent customer service and accurate travel information. The Welcome Center program maximizes the opportunities to increase visitor expenditures through responsive sales and marketing initiatives and quality personal customer service at points of entry to the state along interstate highways.

The manager is responsible for hiring, developing, training and supervising a staff of three full-time travel counselor, a custodian and a part-time travel counselor. The manager also serves as a travel counselor for the traveling public by answering questions about the state's tourist facilities, attractions, events and highway routing. This position develops strong working relationships with Visit NC, local convention and visitors' bureaus, Chambers of Commerce other tourism industry organizations and associations, and various entities within NC state government and specifically within the Department of Commerce.

This position also requires giving occasional presentations to schools or civic groups. Welcome Centers are open 7 days a week from 8am to 5pm.

Welcome Centers are open 7 days a week from 8am to 5pm.

This position is located at the I-95 North Welcome Center in Pleasant Hill, NC (Northampton County) at the N.C./VA Stateline.

To receive credit for your work history and credentials, you must provide the information on the application form. Any information omitted from the application form, listed as general statements, or on an attachment will not be considered for qualifying credit. We will not review resumes in lieu of Experience and Education listed on the application (additional statement below under Supplemental and Contact Information).

Applicants who possess the following qualifications may receive management preference:

• Experience in a lead or supervisory role within a guest, visitor services, or customer service environment.
• Experience working in tourism, hospitality, or the visitor services/customer service industry.
• General knowledge of the principles and practices of public relations, sales, and customer service.
• Experience communicating tourism-related information both orally and in writing including attractions, events, accommodations, recreational, historical, and geographic features of the state.
• Experience providing guest or visitor services and delivering high-quality customer service using available tools and technology, including computers, Microsoft Office applications, and online search engines, while compiling and accurately conveying information and interacting tactfully with diverse audiences.

The posting will close and stop accepting applications at 11:59 pm on the night prior to the closing date posted above.

The work schedule includes weekday, weekend and holiday work. Limited overnight…