Customer Service Representative

As a Customer Service Representative, you will be the first point of contact for our clients and attendees, providing exceptional support and resolving inquiries with efficiency and empathy. You will play a crucial role in ensuring a positive experience for everyone interacting with Tenacity Raleigh.

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Resolve customer complaints and issues, providing accurate and helpful information.
• Maintain accurate customer records and update information as needed.
• Assist with event registration and ticketing processes.
• Provide support to event attendees during events, both in-person and virtually.
• Collaborate with other departments to ensure seamless customer service.
• Identify and elevate complex customer issues to the appropriate personnel.
• Proactively seek feedback to improve customer service processes.
• Stay up-to-date on event details and company policies.

• Proven experience in a customer service role.
• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict resolution abilities.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficiency in using customer service software and CRM systems.
• A positive attitude and a passion for helping others.
• Ability to work flexible hours, including evenings and weekends, as needed.