Customer Service Representive

Essential

Job Responsibilities:

• Greetthe public; sell bus passes.
• Provide Go Raleigh  bus route schedule information at all levels of service - either inperson or over the telephone.
• Respondto walk-up customer inquiries; and receive customer service complaints, whichare to be forwarded to the appropriate departments.
• Responsible for the sales and inventory of GoRaleigh Bus Passes, Regional Bus Passes, andART Tickets. All receipts of cash, checks, and credit card sales are reported to the Finance Department and deposited daily.
• Remit daily sales forms; reconcile and maintain actual sales and cash/checks toon‑hand inventory.
• Prepare corresponding daily bank deposit tickets based on a reconciliation of dailysales.
• Monitor timeliness of bus routes at this station and collect other transit data as requested.
• Count,sort, and reconcile paper money and coins in the money room (vault) for 3 to 4hours daily on weekdays.
• Drivea company vehicle from one location to another as needed.
• Relieve the receptionist and other CSRs for their lunch break or for other miscellaneous reasons periodically.
• Perform other related duties as may be assigned.