Operations Service Support - Call Center

Operations Service Support - Call Center

• Permanent contract
• Full-time
• Less than 2 years of experience (Entry level)
• High school diploma, A levels, GED, GCSE
• Operations Control Center Agent

The purpose of these positions is to provide dedicated support during service hours for incoming customer calls involving cancellations, service changes, and other routine service-related requests.

Pay Rate: $16.00/hour

• At least 2 years of general work experience, including customer service experience
• Must be 18 years of age or older
• Must have held a valid driver's license for at least 2 years
• High School Diploma or GED
• Strong problem-solving and analytical abilities
• Ability to work effectively under time constraints and deadlines
• Valid driver's license
• No criminal convictions involving DWI, DUI, assault, or possession offenses

• Answer and manage incoming customer calls related to:
  • Trip cancellations
  • Service changes
  • Routine customer service inquiries
• Document customer-requested changes accurately
• Communicate relevant service changes to Dispatch
• Serve as a frontline customer support resource
• Support operations without assuming Dispatch's authority or operational responsibilities
• Medical, dental, and vision insurance
• Paid holidays and vacation time
• Competitive compensation and benefits package

A successful candidate will have strong customer service skills, be comfortable using computers, communicate effectively by phone, stay organized in a fast-paced environment, and handle multiple tasks while maintaining accuracy and professionalism.

Equal Opportunity

Employer:

The company welcomes diversity and is committed to equal employment opportunities.