Call Center Rep​/Service appointment setter

## Call Center Rep/Service appointment setter

Apply locations:
Fred Anderson Toyota of Raleightime type:
Full time posted on:
Posted Todayjob requisition :
R2449

Our corporate call center is hiring call center reps for their team! If you thrive in a fast-paced, team environment, and have an eye for detail, great customer service skills, and a willingness to learn and succeed, this role is for you!
** The ideal candidate would have 3 years of customer service experience either via phone or in-person, and pride themselves on showing up punctually every shift with a positive attitude daily!
**** The details:**
* ** This position is paid hourly and ranges between $20-$22/hr. based on experience, a minimum of 3 years of customer service experience is required for this position.**
* ** The scheduled shifts are Monday-Friday, 9 am to 6 pm, and every 3rd Saturday on a rotation. NO SUNDAY WORK REQUIRED!**
* ** This is an on-site position located off Glenwood Ave. in Raleigh, NC.
**** We are looking for individuals who:
*** Are engaged customer advocates
* Meet or exceed (attainable) performance targets
* Are brand ambassadors both internally and externally
* Think on their feet and can learn in an ever-changing environment
* Handle customers’ needs with integrity and empathy in one transaction
* Accurately navigating and maneuvering through multiple applications and screens simultaneously
* Have impeccable time management skills
* Actively engage and participate in training and weekly coaching sessions
* Take initiative
* Are adaptable! Change is a constant in the automotive world, i.e. program offerings, computer tools, process changes, etc.
* Strive to be the best they can be and maintain a high level of superior customer service/professionalism to a diverse group of customers
*** Benefits, Benefits, and More Benefits!
**** Full-Time Employment
* Medical, Dental, Vision, and pet insurance options
* 401k plans with a company match up to 6%
* Paid time off including holidays, industry-leading parental leave, bereavement leave
* Fun working environment!
* Company discounts!
** Qualifications / Successful candidates for this position will have:**
* ** 3 years of experience in providing customer service either via phone or in person (required)
*** Have 1 year of call center experience (preferred)
* Are Bilingual in English/Spanish (preferred)
* Ability to type accurately and quickly
* Maintain a positive environment, working with co-workers and customers within a diverse culture
* Excellent telephone manners and listening skills
* The ability to relate to customers professionally and courteously
* The ability to work in a team environment
* The ability to work under pressure
* The ability to sit for long periods
* Excellent attention to detail and multi-tasking ability
* Self-motivation to work under his/her initiative
* Must pass a drug test and state, federal, and criminal background check
* Must have a High School diploma or general education degree (GED). (Associate’s degree preferred)
* Must be at least 18 years of age    We are an equal opportunity employer
** Why Automotive:
**** Career growth:
** Endless opportunities for career development within our organization, with development programs and training to get you where you want to be.
** Stability:
** Even through these uncertain times, Anderson Automotive Group was able to continue to provide excellence in our communities
** Technology:
** There is no industry more exciting than Automotive. From keyless entry vehicles to electric cars, there is always something new happening in the industry. You can be a part of these exciting changes.### About USThe Anderson Automotive Group is a family owned and operated business with over sixty five years of history.  Our franchise car dealerships…