Customer Service Rep

Type of Requisition

Regular

None

None

None

Contact Center

Call Handling, Computer Literacy, Customer Service

None

1 + years of related experience

No

CUSTOMER SERVICE SPECIALIST II

Make meaningful contributions that fuel critical outcomes for some of the most complex government, defense, and intelligence projects. Join GDIT as a Customer Service Specialist II for a career where your growth is just as important as the mission you support.

As a Customer Service Specialist II, the work you’ll do at GDIT will be impactful to the mission of North Carolina Medicaid. You will play a crucial role in providing a single point of contact for Medicaid providers to resolve issue or provide information concerning claims or enrollment.

• Lead/Manage/Support the North Carolina Medicaid community
• Collaborate with your peers
• Drive average handle time in order to provide efficient call resolution
• Utilize your customer service and computer skills

Bring your customer service expertise along with a drive for innovation to GDIT. The Customer Service Specialist II must have:

• Education:
  
  High School Diploma/GED
• Experience:
  
  1+ years of related experience
• Technical skills: multi task on various computer programs
• Role requirements:
  
  customer service skills, inbound call handling, adhering to shift schedule

At GDIT, the mission is our purpose, and our people are at the center of everything we do.

• Growth: AI-powered career tool that identifies career steps and learning opportunities
• Support:
  An internal mobility team focused on helping you achieve your career goals
• Rewards:
  Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
• Community:
  Award-winning culture of innovation and a military-friendly workplace

Explore an enterprise IT career at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.

The likely hourly rate for this position is between $15.30 - $20.70. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

40

None

Hybrid

USA NC Raleigh

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.

To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and…