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Operations Associate
Job in
Raleigh, Wake County, North Carolina, 27601, USA
Listed on 2026-09-23
Listing for:
Piper Companies
Part Time
position Listed on 2026-09-23
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support
Job Description & How to Apply Below
Piper Companies is hiring a hybrid Operations Associate in the Raleigh-Durham area. The Customer Service Representative will join a life insurance and annuities company that provides simple and secure retirement and annuity solutions. The Operations Associate will need to sit on site in the Raleigh-Durham area 3 days a week from 9am-6pm.
Responsibilities Of The Operations Associate- Manage all communication with clients about claims and services via phone, email, chat, and text.
- Provide quick, effective solutions to clients ensuring all requests are fully resolved.
- Clearly explain contract benefits and provide clear and helpful guidance on products and packages.
- Process service requests, including withdrawals, surrenders, and ownership or beneficiary changes.
- Provide technical support to clients navigating portal access.
- Bachelor's or Associates Degree Required
- Ability to pass call center simulation (multitasking, listening, computer use)
- Intermediate Microsoft Office skills
- Experience working in customer service
- $20-23 Hourly Pay
- Comprehensive benefits:
Medical, Dental, Vision, 401k PTO, Sick Leave if Required by law, and Holidays
#HYBRID
This position opens for applications on 09/18/2026. Applications for this job will be accepted for at least 30 days from the posting date.
Position Requirements
10+ Years
work experience
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