Technical Customer Success Representative

Piper Companies is looking to fill the role of Technical Customer Success Representative for an AI-enabled technology company located in Raleigh, NC. The Technical Customer Success Representative is a proactive and professional individual to support customers through implementation, adoption, and ongoing success with a cutting-edge AI platform.
The Technical Customer Success Representative role is onsite in Raleigh, NC but open to remote candidates located within the Central or Eastern Time Zones.

• Make outbound calls and conduct virtual meetings with customers throughout the onboarding process.
• Provide consultative support during AI platform integrations and deployments.
• Assist customers with basic technical concepts including IP addresses, domain names, and cloud infrastructure.
• Identify customer challenges and coordinate resolutions with technical teams.
• Deliver training and best practice guidance to maximize customer value.
• Track customer interactions, implementation milestones, and support activities.

• Bachelor's degree preferred.
• 2+ years of experience in customer success, technical support, customer care, or client services.
• Comfortable with high-volume customer communication and relationship management.
• Understanding cloud versus on-premises environments.
• Knowledge of networking concepts, domain names, and IP addressing.
• Strong problem-solving skills and technical aptitude.

• $20-$35 per hour
• Comprehensive Benefits:
  Medical, Dental, Vision, 401(k), PTO, Sick Leave if required by law, and Holidays

This job opens for applications on September 29, 2026. Applications for this job will be accepted for at least 30 days from the posting date.

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