Patient Care Coordinator

Description

Royal Oak Dental Group

Royal Oak Dental Group is committed to delivering exceptional dental care and an outstanding patient experience. We believe every patient deserves a knowledgeable, compassionate team that can clearly explain their needs and guide them through treatment with confidence.

As a Floater Dental Assistant / Patient Care Coordinator
, you will play a vital, cross‑functional role in supporting both the clinical and administrative teams. This position is ideal for a highly adaptable, team‑oriented professional who thrives in a fast‑paced environment and is passionate about creating an incredible experience for every patient.

• Health, Dental, Vision, and Life Insurance
• 401(k)
• Paid Time Off (PTO) and Holiday Pay
• Competitive compensation

Monday through Thursday
7:00 a.m. – 4:30 p.m.

• Serve as a warm, professional first point of contact for patients in person and over the phone
• Answer calls, triage patient needs, and respond to questions or concerns with empathy and efficiency
• Clearly explain treatment recommendations, insurance coverage, and financial responsibilities
• Help create a seamless, positive patient journey from check‑in through checkout

• Schedule and manage the daily schedule to maximize productivity and flow
• Ensure all hygiene patients are scheduled for their continuing care before leaving
• Maintain and actively work continuing care and overdue treatment lists
• Contact patients promptly when insurance preauthorizations are received and assist with scheduling

• Accurately calculate and communicate co‑pays, deductibles, and estimated patient portions prior to appointments
• Collect and post payments at time of service, by phone, and through mail
• Present financial options and coordinate payment arrangements according to practice protocols

• Assist doctors and hygienists chairside as needed to maintain efficient clinical flow
• Prepare treatment rooms, instruments, and materials for procedures
• Take radiographs and ensure all diagnostic records are complete and accurate
• Support sterilization, infection control protocols, and operatory turnover

• Confirm all necessary radiographs, lab cases, and documentation are ready prior to patient visits
• Verify medical clearances and required documentation are received before scheduled procedures

• Send patient records and maintain accurate, up‑to‑date charts
• Check in lab cases and ensure cases are ready for scheduled appointments
• Document appointments with detailed, accurate clinical and financial notes
• Support the Team Lead and leadership team with additional administrative needs
• Step in wherever needed to support the success of the team and patient experience

• Minimum 2 years of dental experience required
• Proficiency with Eaglesoft
• Strong understanding of both clinical and front office workflows
• Excellent communication, organization, and multitasking skills
• Positive attitude with a strong team‑first mentality
• Ability to adapt quickly and support multiple areas of the practice

This role is perfect for someone who:

• Loves variety and being involved in all aspects of the practice
• Is proactive, flexible, and solution‑oriented
• Enjoys both patient interaction and clinical assisting
• Takes pride in keeping the schedule full and the day running smoothly