Sr. UX Designer

* CANNOT WORK C2C*

* MUST BE IN RALEIGH,NC*

We are seeking a Senior
UX Designer I to support a growing portfolio of internally facing sales and customer success products within an innovation-focused organization. This role will focus on designing experiences that improve how commercial teams manage customer relationships, support renewals, and drive revenue.

The designer will be dedicated to a suite of strategic internal platforms, including:

• An AI-powered sales assistant that enables account teams to quickly access customer data, renewal information, pricing insights, account history, customer profiles, and account health metrics through a conversational interface and integrated user experience.
• A Customer Success Engagement Platform designed to help Customer Success Managers have more meaningful and proactive conversations with customers throughout the customer lifecycle. The solution is continuing to expand across additional markets and user groups.

• Lead UX design efforts from concept through production for internal sales and customer success products.
• Create wireframes, prototypes, user flows, interaction models, and high-fidelity designs.
• Partner closely with Product, Engineering, Data, and Research teams throughout the development lifecycle.
• Translate complex business requirements and data into intuitive user experiences.
• Facilitate and participate in collaborative product workshops, sprint sessions, and design reviews.
• Validate concepts through user feedback and research activities.
• Present design recommendations and rationale to stakeholders and leadership.
• Advocate for UX best practices while balancing business needs, technical constraints, and user goals.
• Support ongoing product evolution through continuous iteration and pilot programs.

• User Experience (UX)
• UX Design
• Product Design
• Artificial Intelligence / AI-driven products
• Prototyping
• Design Systems
• UX Research
• Visual Design
• Figma
• Interaction Design
• AI-assisted design workflows

• User Experience
• UX Design
• Product Design
• AI-driven product design
• Prototyping
• Design Systems

• Proven experience designing enterprise software, SaaS platforms, or internal productivity applications.
• Strong portfolio demonstrating complex workflow design and data-rich user experiences.
• Experience supporting AI-driven products, chat-based interfaces, or intelligent recommendation systems.
• Ability to operate independently with minimal oversight.
• Strong stakeholder management and communication skills.
• Experience collaborating with UX Researchers and applying research findings to design decisions.
• Familiarity with design systems and scalable design frameworks.
• Experience in sales operations, CRM, customer success, revenue operations, or commercial technology environments is highly preferred.
• Exposure to cloud-based design platforms, AI-assisted design tools, or AI-supported design workflows is a plus.

This is a Contract to Hire position based out of Raleigh, NC.

The pay range for this position is $50.00 - $65.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions…