Training and Development Analyst

We are seeking a dynamic Training and Development Professional to lead the design, delivery, and continuous improvement of our synchronous learning programs. This role is responsible for planning, developing, curating, coordinating, scheduling, facilitating, teaching, updating, and maintaining instructor‑led curriculum and materials that support organizational learning objectives. You will collaborate with business units to assess needs, consult on learning solutions, and translate insights into impactful training experiences.

The position also involves identifying and coordinating with external training vendors, as well as managing data across multiple learning management systems to ensure accuracy, compliance, and operational effectiveness. While the primary focus is synchronous learning, you may also develop and maintain online course content. This role is ideal for someone who values collaboration, enjoys variety, and is energized by creating learning experiences that help employees grow and succeed.

Our ideal candidate is a personable, engaging professional with strong interpersonal and communication skills, demonstrated success in training, education, and/or public speaking, and a genuine passion for helping others grow and thrive. They bring intermediate to advanced computer skills, enjoy working collaboratively across teams, and contribute positively to a supportive, high‑energy learning environment. This individual approaches their work with enthusiasm, curiosity, and a commitment to delivering exceptional learning experiences.

As a public utilities department serving a diverse community of nearly 700 employees across nine divisions, we are committed to delivering world‑class, sustainable water and wastewater services that protect public health and strengthen our region’s economic, environmental, and social vitality. Our work is guided by a strong vision, a mission rooted in equity and sustainability, and a deep commitment to excellence through ISO 9001 implementation and ISO 14001 certification.

Within this framework, our small but high‑impact Training and Development team supports the professional growth of every employee in the department. We champion continuous improvement, employee leadership, operational optimization, and enterprise resiliency—creating an environment where staff can develop meaningful skills, contribute to innovative solutions, and build long‑term careers in public service. Joining our team means being part of a purpose‑driven organization that values collaboration, invests in its people, and takes pride in delivering essential services that make a lasting difference in the community.

Please note that this position has 5 written response questions to answer when applying (300 words or less per response). Please prepare accordingly to include your responses with your application.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job‑related tasks other than those specifically presented in this description.

• Plans, designs, develops, curates, coordinates, facilitates, advertises, and teaches engaging LIVE (synchronous virtual, in‑person, and occasional phone) soft‑skill, leadership, onboarding, and compliance training programs, curriculum, and materials.
• Collaborates and consults with business units and stakeholders to assess training needs, reviews performance and process changes, and implements effective training, learning paths, and strategic training solutions.
• Researches, designs, updates, and maintains training tools, presentations, reference materials, online course content, and digital learning assets.
• Identifies, evaluates, and coordinates with external training vendors to enhance and expand learning offerings and training‑related initiatives.
• Compiles, enters, reviews, modifies, and analyzes training data. Prepares reports and manages training records across multiple learning management and technology systems.
• Stays current on system updates, process…