Learning and Development Manager

Job Overview Summary

The Learning and Development Manager (L&D Manager) will design, develop, implement, and continuously improve training programs that build capability across every level of the organization. This role serves as a strategic partner to Sales, Operations, Leadership, and corporate teams, collaborating with subject matter experts to capture organizational knowledge and transform it into engaging learning experiences for adult learners. The role owns the development of a comprehensive training framework, LMS administration, curriculum development, manager development, and succession planning initiatives.

* This position requires roughly 25% travel, estimated one week per month.

• Partner closely with leaders and subject matter experts across Sales, Operations, Service, Leadership, and Corporate functions to identify training needs and align learning initiatives with business objectives.
• Build and maintain a comprehensive company-wide training framework, including onboarding programs, role-based learning paths, competency models, and career development roadmaps.
• Collaborate with internal teams to gather technical, operational, and organizational knowledge and convert it into structured, scalable training programs.
• Design, develop, and deliver engaging training materials and learning experiences for adult learners using proven instructional design methodologies and adult learning principles.
• Create role-based curricula, job frameworks, competency models, and development plans that support employee growth and organizational succession planning.
• Facilitate training sessions through instructor-led, virtual, hybrid, and self-paced learning formats.
• Administer and maintain the company Learning Management System (LMS), including course creation, content management, learner tracking, reporting, and program effectiveness measurement.
• Develop training content that supports new products, services, technologies, processes, and organizational initiatives.
• Evaluate training effectiveness through assessments, feedback, reporting, and performance metrics, making continuous improvements to learning programs.
• Balance immediate business training needs with long-term organizational development objectives.
• Leverage technology, including AI-enabled tools to enhance content creation, learner engagement, and training delivery efficiency.
• Perform other job-related duties as assigned.

• Own It
  :
  Drive training excellence throughout the organization.
• Learn
  :
  Continuously expand knowledge of our business and industry.
• Collaborate
  :
  Build strong partnerships with stakeholders to gather content and support rollout success.
• Work as One Team
  :
  Collaborate across Sales, Operations, Leadership, HR, and corporate teams.
• Find a Way
  :
  Develop creative solutions for learning challenges.
• Play To Win
  :
  Deliver measurable improvements in performance and engagement.

• A positive attitude, collaborative mindset, and passion for helping others learn and grow.
• Proven experience designing, developing, and delivering corporate training programs for adult learners.
• Demonstrated success building scalable training frameworks, role-based learning paths, and competency models.
• Strong experience collaborating with multiple internal stakeholders and subject matter expert to develop training content and drive organizational adoption.
• Hands‑on experience administering Learning Management Systems (LMS), including course creation, content management, reporting, and learner tracking.
• Strong knowledge of adult learning theory, instructional design principles, and curriculum development methodologies.
• Excellent facilitation and presentation skills in both in‑person and virtual environments.
• Exceptional written, verbal, and interpersonal communication skills.
• Strong project management and organizational skills, with the ability to manage competing priorities in a fast‑paced environment.
• Experience developing manager training, leadership development, or succession planning programs is highly desirable.
• Experience using AI tools and learning technologies to improve content development and training…