Manager, eLearning Support

Manager, eLearning Support

Salary: $ Annually

Location:

Southern Wake Campus

Job Type: Full-time, Annual

Job Number: 07186

* DIVISION*:
Information Technology Services

* DEPARTMENT*:
Academic Technologies & Support Services

Opening Date: 07/30/2026

FLSA:
Exempt

The Manager of eLearning Support Services is responsible for overseeing the support provided to students and faculty for the College's courses within the Learning Management System (LMS) and the eLearning Testing Centers. This role ensures that all online learning initiatives comply with federal, state, and accreditation requirements, and that LMS-related policies are up-to-date.

• Provides leadership and oversight for eLearning Support and eLearning Testing Centers across the College
• Collaborates with college leadership and academic departments on online learning initiatives and testing services
• Ensures adherence to federal, state, and accreditation standards for online learning, Title II, and related regulations
• Participates in the development and administration of policies and procedures related to online learning and testing services
• Provides training and support to the eLearning Support team, enabling them to effectively assist faculty and students with inquiries and issues related to the college's LMS and other academic software
• Collaborates on the development, implementation, and delivery of faculty professional learning opportunities for the use and pedagogical best practices of academic technologies
• Manages, updates, monitors, and oversees facilitation of courses to ensure faculty members successfully earn their online teaching certification, maintaining high standards of instructional quality and compliance with institutional guidelines
• Works closely with other members of Information Technology Services (ITS) regarding instructional delivery systems, course development software, instructional technology, and support services for faculty and students, providing recommendations as appropriate
• Participates in the research and implementation of new instructional strategies and emerging technologies for teaching and learning
• Develops and maintains resources for students and faculty on the use of the LMS and associated academic applications and tools
• Partners with academic leadership, faculty, and college stakeholders to support and serve the College's initiatives related to online learning
• Ensures course materials and other instructional technology are fully accessible
• Assists in maintaining and revising the department's online learning webpages
• Coordinates the maintenance and revision of the online student orientation in LMS
• Collects and disseminates distance-learning data, including student success rates and NCCCS reports
• Serves on various college and professional committees

• Provides leadership and oversight for eLearning Support and eLearning Testing Centers across the College
• Collaborates with college leadership and academic departments on online learning initiatives and testing services
• Ensures adherence to federal, state, and accreditation standards for online learning, Title II, and related regulations
• Participates in the development and administration of policies and procedures related to online learning and testing services
• Provides training and support to the eLearning Support team, enabling them to effectively assist faculty and students with inquiries and issues related to the college's LMS and other academic software
• Collaborates on the development, implementation, and delivery of faculty professional learning opportunities for the use and pedagogical best practices of academic technologies
• Manages, updates, monitors, and oversees facilitation of courses to ensure faculty members successfully earn their online teaching certification, maintaining high standards of instructional quality and compliance with institutional guidelines
• Works closely with other members of Information Technology Services (ITS) regarding instructional delivery systems, course development software, instructional technology, and support services for faculty and students, providing recommendations as appropriate
• Participates in the research and implementation of new instructional strategies and emerging technologies for teaching and learning
• Develops and maintains resources for students and faculty on the use of the LMS and associated academic applications and tools
• Partners with academic leadership, faculty, and college stakeholders to support and serve the College's initiatives related to online learning
• Ensures course materials and other instructional technology are fully accessible
• Assists in maintaining and revising the department's online learning webpages
• Coordinates the maintenance and revision of the online student orientation in LMS
• Collects and disseminates distance-learning data, including student success rates and NCCCS reports
• Serves on various college and professional…