Quality Engineer II

Job Title: Quality Engineer II
Location: Raleigh, NC
Zip Code: 27615
Duration: 7 Months
Pay Rate: $45.42/hr.
Keywords: #Raleigh jobs; #Quality Engineer jobs;
Start Date: Immediate

We are located in Raleigh, NC and have an opening for a Customer Quality Engineer. The Customer Quality Engineer is responsible for supporting customer quality issues and warranty performance across the CPS business in support of related product lines. The individual will be a Quality liaison on customer quality issues supporting the CPS businesses (Raleigh NC, Youngsville, NC, Richmond VA and Santa Ana CA) focusing on interfacing with Service, Product Management, Operations, Engineering, Sales and customers.

This position reports directly to the Customer Quality Manager of the CPS business in Raleigh, NC.

Obtains data, monitors, analyzes and identifies product and customer issues to drive investigations and root cause identification assuring closed‑loop short‑term and long‑term corrective/preventive actions to:

• Improve warranty CONC performance and achieve divisional goals
• Improve product line field performance and achieve divisional goals
• Improve customer satisfaction

Collaborates with cross‑functional team members including Manufacturing Quality, Supplier Quality, Engineering, Service and Operations to drive an effective closed‑loop corrective action process to improve overall product performance and customer satisfaction.

• Initiates, assigns, investigates and manages closure of corrective actions.
• Interfaces with field engineers (CSEs) as a liaison for customer Quality issue resolution and guidance.
• Maintains and improves data collection systems and analytics to provide actionable information to drive continuous product line and customer quality process improvements.
• Provides Lessons Learned feedback and data to the ETO and New Product Development process including FMEA, Control Plans, Quality Plans and DFA activities to facilitate continuous improvement.
• Supports the CPS Customer Quality Manager with quality strategies and initiatives related to Customer Quality.

• Bachelor's degree in Engineering from an accredited educational institution
• 0–3 years of Quality Engineering or related Engineering experience
• Must be legally authorized to work in the United States without company sponsorship on an ongoing basis
• Relocation assistance is not available for this position; only candidates within a 60‑mile radius of Raleigh, NC will be considered.

• Ability to demonstrate advanced problem‑solving skills and methods (e.g., Six Sigma, A3, 5‑Why, 8D, root cause analysis, and the associated statistical tools used to analyze problems, evaluate root cause and identify corrective and preventive actions to drive continuous improvement initiatives).
• Ability to demonstrate strong data analytics capabilities (Excel, SAP, Salesforce or similar) with the ability to set up and analyze multiple databases to obtain and identify actionable conclusions.
• Ability to demonstrate interpersonal skills with the ability to lead projects across functions and organizations.
• Ability to work in a matrix organization, in virtual teams (across different locations), and cross‑cultural environments.
• Ability to effectively demonstrate verbal and written communication skills.
• Ability to multitask, complete projects with tight deadlines.

• Six Sigma Belt (Green, Black) certified
• ASQ CQE or CMQ/OE Certification
• Knowledge of manufacturing and Quality Management Systems (QMS)
• Knowledge of electrical power quality and distribution products and systems
• SAP experience
• Salesforce experience
• Project Management experience

• CONC Warranty Costs
• External Customer DPPM
• Annual Warranty / RMA Rate (AWR)
• Product Line Out‑of‑Box Incident Rate (OOB)
• Demonstrated MTBF
• HSCQE / Customer Escape Costs (CONC)
• Field Service Bulletin (FSB) Costs (CONC)
• Customer Satisfaction Indices

Belcan is an equal opportunity employer. Your application and candidacy will not be considered based on race, colour, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.