US-Quality Engineer II

Primary

Job Title:

Quality Engineer

• Quality Engineer II
• Customer Quality Engineer
• Manufacturing Quality Engineer
• Supplier Quality Engineer
• Product Quality Engineer

Raleigh, NC

Hybrid (3 days onsite, 2 days remote)

• Position Type: Contract
• Contract Duration: 7 Months
• Start: As Soon As Possible
• Schedule: Monday–Friday, 8:00 AM – 5:00 PM EST

Client located in Raleigh, NC has an opening for a Customer Quality Engineer. The Customer Quality Engineer is responsible for supporting customer quality issues and warranty performance across the CPS business in support of related product lines. The individual will serve as a Quality liaison on customer quality issues supporting the CPS businesses (Raleigh, NC; Youngsville, NC; Richmond, VA; and Santa Ana, CA), interfacing with Service, Product Management, Operations, Engineering, Sales, and customers.

This position reports directly to the Customer Quality Manager of the CPS business in Raleigh, NC.

• Obtain data, monitor, analyze, and identify product and customer issues to drive investigations and root cause identification
• Assure closed-loop short-term and long-term corrective and preventive actions to:
  • Improve warranty CONC performance and achieve divisional goals
  • Improve product line field performance
  • Improve customer satisfaction
• Collaborate with cross-functional teams including Manufacturing Quality, Supplier Quality, Engineering, Service, and Operations
• Initiate, assign, investigate, and manage closure of corrective actions
• Interface with field engineers (CSEs) as a liaison for customer quality issue resolution
• Maintain and improve data collection systems and analytics to drive continuous improvement
• Provide Lessons Learned feedback to ETO and New Product Development processes including FMEA, Control Plans, Quality Plans, and DFA activities
• Support the CPS Customer Quality Manager with quality strategies and initiatives

• Bachelor’s degree in Engineering from an accredited educational institution
• 0–3 years of Quality Engineering or related Engineering experience
• Must be legally authorized to work in the United States without company sponsorship on an ongoing basis
• Candidates must reside within a 60-mile radius of Raleigh, NC (no relocation assistance available)

• Six Sigma Belt (Green or Black) certification
• ASQ CQE or CMQ/OE Certification
• Knowledge of manufacturing and Quality Management Systems (QMS)
• Knowledge of electrical power quality and distribution products and systems
• SAP experience
• Salesforce experience
• Project Management experience

• Root cause analysis and advanced problem-solving methodologies (Six Sigma, A3, 5-Why, 8D)
• Data analytics and database analysis (Excel, SAP, Salesforce or similar)
• Cross-functional collaboration and project leadership

• Statistical analysis tools
• Continuous improvement methodologies
• Strong verbal and written communication skills
• Ability to work in matrix and cross-cultural environments
• Ability to manage multiple projects under tight deadlines

• Warranty performance metrics (CONC, AWR, OOB, MTBF)
• Customer Satisfaction Indices
• Field Service Bulletin (FSB) cost analysis
• Internal and external customer communication in critical situations
• Experience supporting distributed teams across multiple U.S. locations

• Medical, Vision, and Dental Insurance Plans
• 401k Retirement Fund

Intelligent power management company focused on sustainability and improving quality of life. Offers solutions for efficient and reliable power management. Committed to innovation and making a positive impact on the world. Join our team and make a difference.

GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 organizations across banking, financial services, technology, life sciences, biotech, utilities, and retail sectors throughout the U.S. and Canada.

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