Customer Quality Engineer

Start Date:

Immediate

We are located in Raleigh, NC has an opening for a Customer Quality Engineer. The Customer Quality Engineer is responsible for supporting customer quality issues and warranty performance across the CPS business in support of related product lines. The individual will be a Quality liaison on customer quality issues supporting the CPS businesses (Raleigh NC, Youngsville, NC, Richmond VA and Santa Ana CA) focusing on interfacing with Service, Product Management, Operations, Engineering, Sales and customers.

This position reports directly to the Customer Quality Manager of the CPS business in Raleigh, NC.

• Obtains data, monitors, analyzes and identifies product and customer issues to drive investigations and root cause identification assuring closed loop short term and long-term corrective/ preventive actions to:
• Improve warranty CONC performance and achieve divisional goals
• Improve product line field performance and achieve divisional goals
• Improve customer satisfaction
• Collaborates with cross functional team members including Manufacturing Quality, Supplier Quality, Engineering, Service and Operations to drive an effective closed loop corrective action process to improve overall product performance and customer satisfaction.
• Initiates, assigns, investigates and manages closure of corrective actions.
• Interfaces with field engineers (CSEs) as a liaison for customer Quality issue resolution and guidance.
• Maintains and improves data collection systems and analytics to provide actionable information to drive continuous product line and customer quality process improvements.
• Provides Lessons Learned feedback and data to the ETO and New Product Development process including FMEA, Control Plans, Quality Plans and DFA activities to facilitate continuous improvement.
• Supports the CPS Customer Quality Manager with quality strategies and initiatives related to Customer Quality.

• Bachelor"s degree in Engineering from an accredited educational institution
• 0-3 years of Quality Engineering or related Engineering experience
• Must be legally authorized to work in the United States without company sponsorship on an ongoing basis

Relocation assistance is not available for this position. Only candidates within a 60 miles radius of Raleigh, NC will be considered.

• Ability to demonstrate advanced problem solving skills and methods
  -i.e. Six Sigma, A3, 5-Why, 8D, root cause analysis, and the associated statistical tools used to analyze problems, evaluate root cause and identify corrective and preventive actions to drive continuous improvement initiatives.
• Ability to demonstrate strong data analytics capabilities (Excel, SAP, Sales Force or similar) with the ability to to setup and analyze multiple databases to obtain and identify actionable conclusions
• Ability to demonstrate interpersonal skills with the ability to lead projects across functions and organizations.
• Ability to work in a matrix organization, in virtual teams (across different locations), and cross-cultural environments
• Ability to effectively demonstrate verbal and written communication skills
• Ability to multitask, complete projects with tight deadlines

• ASQ CQE or CMQ/OE Certification
• Knowledge of manufacturing and Quality Management Systems (QMS)
• Knowledge of electrical power quality and distribution products and systems
• SAP experience

• CONC Warranty Costs
• External Customer DPPM
• Annual Warranty / RMA Rate (AWR)
• Demonstrated MTBF
• HSCQE / Customer Escape Costs (CONC)
• Field Service Bulletin (FSB) Costs (CONC)