Electrical Product Service Engineer

Eaton’s Critical Power Solutions (CPS) Division is currently seeking a Product Service Engineer (PSE) to join our service organization. This position is based at our Raleigh, NC facility with a hybrid 3x2 schedule. Relocation assistance available within the US.

The expected annual salary range for this role is $86,000 - $126,000 a year. Salary information is a general guideline only and is based upon candidate skills, experience and qualifications, as well as market and business considerations.

The Product Service Engineer collaborates as a global core team member for assigned New Product Introduction (NPI) projects as the service liaison between Development Engineering, Operations and training. This includes developing and managing service plans and documentation from early prototype builds through the entire life of the product.

The primary role of the Product Service Engineer is to support production lines from introduction to the market through end of service life with a focus on ensuring the service ability of products in order to meet contractual service obligations with our customers. This role is part of the Training & Product Service Engineering team, working closely with classroom facilitators to ensure service technicians receive the highest value from their training curriculum.

• Influence product design and changes to ensure adherence to Eaton’s safety requirements and ease of serviceability.
• Maintain product service requirements through a partnership with product marketing and engineering teams.
• Lead the implementation of product lifecycle planning from New Product Introduction through end‑of‑service life.
• Conduct comprehensive skills analysis to understand the knowledge needs of the service organization and implement through the design, development and facilitation of instructor‑led training sessions through lectures and laboratory exercises.
• Act as a liaison with various CPS departments to execute departmental processes to effectively design, update and publish product service plans.
• Adhere to and enforce electrical safety requirements in the training environment at all times.
• Partner with technical publications team to inform and develop field service procedures.
• Perform training lab equipment maintenance and repair efforts to ensure training equipment is operational at all times.
• Create and evaluate field service resources to enhance the knowledge, skills and effectiveness of field service employees.
• Facilitate knowledge transfer opportunities to both field service and technical support employees during initial product launches and installations.
• Create and maintain partnerships with field resources to gather input, information and lessons learned to be used in future product designs and enhancements.
• Participate in and deliver key PROLaunch activities throughout new product development.

• Bachelor’s Degree in engineering or a related field of study from an accredited institution.
• Minimum of three (3) years of experience evaluating, testing, installing or maintaining industrial and commercial power systems equipment.

• Two (2) years of experience training and/or mentoring others.
• Two (2) years of experience leading a team.
• Experience working in a Product Lifecycle Management (PLM) System (e.g., Enovia).

• Request immigration sponsorship or support for this position. Eaton will not support CPT, OPT, STEM OPT, F‑1 to H‑1B, H‑1B cap registration, O‑1, E‑3, TN status, I‑485 portability, or any other immigration support.

• Ability to lift, move and set up demonstration equipment up to 40 pounds and move demonstration equipment on wheels weighing in excess of 40 pounds.
• Strong, positive customer focus.
• Strong organizational and interpersonal skills.
• Ability to multitask and complete projects with tight deadlines.
• Ability to work in a matrix organization, in virtual teams and cross‑cultural environments.
• Ability to establish rapport and working relationships with a variety of…