Project Engineer CPS

Be yourself at Protolabs Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. We are an equal opportunity employer, and we are committed to building a diverse team that feels they are valued in the workplace. So do you feel you do not meet every single requirement but still intrigued?

We encourage you to still apply! You can help make our company even better. We do not discriminate based on race, color, national origin, sexual orientation, gender, age, mental or physical ability, or any way you represent yourself. We strongly believe diversity makes for more successful teams.

We are the leaders in digital manufacturing. We hire doers, makers, and creative thinkers who tackle our roles with an entrepreneurial spirit. Our culture is centered around meaningful work that brings new and innovative products to market at unprecedented speeds. We are a diverse team that comes from all walks of life and take pride in our team who is smart, genuine, humble, and passionate about what we do.

It’s our people who fuel our creativity and make our culture feel like home.

The CPS Project Engineer is responsible for providing project management in all phases of the project’s lifecycle, from presales to fulfillment. They work within the Customer Production Success Team, serving as a liaison between Sales, Quality, Engineering, and many other functional teams to organize, plan, and execute high value and high complexity customer projects within the operations structure. This role is accountable for identifying and resolving gaps in our existing quoting and manufacturing systems for these key projects to ensure success.

The CPS Project Engineer will collaborate directly with our customers to solve their most ambitious challenges and scale additive manufacturing to production. The role is invested in the growth of Protolabs’s 3DP production business both in terms of revenue and operational maturity.

• Provide consultative design for additive manufacturing services to customers with an emphasis on long-term scalability
• Seek project outcomes which satisfy customers’ needs in a cost-effective way for both the customer and Protolabs
• Support the development of long-term programs with our customers that produce sustainable growth and revenue
• Assist Sales, Marketing, and Product Management in communicating Protolabs's production capabilities to our customers
• Synthesize patterns in customer needs to determine potential paths towards standardized offer expansions
• Analyze and communicate manufacturing design feasibility and scalability directly to customers via email, phone call, video call, etc.
• Assess customer and industry specifications, drawings, procedures, purchasing documents, etc.
• Utilize project management tools to define resources required, solutioning process steps, and documentation of project plans within specified project timelines
• Prepare custom documentation for customers and internal teams outlining our scope of work to be performed
• Perform holistic manufacturing costing to determine appropriate pricing for individual projects or programs
• Advocate for customer project requirements, evaluate corresponding manufacturing capabilities, and seek productive compromises
• Determine and set up manufacturing execution plans for high complexity projects
• Develop custom tools and workflows to support projects as needed
• Maintain real-time project status for active projects, understanding any risks, issues, dependencies or barriers to delivery as committed
• Manage and evaluate test builds, dial-ins, or other internal exploratory projects necessary to achieve customer requirements
• Work with Protolabs's vendors to communicate downstream requirements, risks, and delivery schedules
• Support the organization and the customer in resolving post-sales disputes on production projects
• Fulfill other tasks in order execution not covered by other standard job roles as appropriate
• Partner with Applications Engineering, Technical Operations, and Customer Service to determine the optimal…