Service Engineer

Service Engineer

As a Service Engineer within Hitachi Energy's Grid Integration Service organization, you will support installation, commissioning, and service activities for power quality and grid integration systems across North America. This is an office-based role focused on providing administrative and phone support to field service teams and customers, with an emphasis on responsive troubleshooting and coordination in time-sensitive situations. You will work across hardware, software, networking, and control systems to support services tied to technologies such as Series Capacitors, Static VAR Compensators, STATCOM, substations, synchronous condensers, and HVDC converter stations.

The role involves close coordination with commissioning teams, engineers, project managers, suppliers, and customers to help keep critical grid assets operating reliably. You will also contribute to system knowledge transfer by supporting internal training efforts and helping evolve service processes through continuous improvement initiatives. Your work supports the safe, stable, and efficient operation of grid infrastructure that underpins power quality and system reliability.

Support service activities to meet customer requirements related to power quality systems, including hardware, software, networking, and control

Serve as primary support for service teams and customers, including phone triage and coordinated intake of service needs

Provide remote troubleshooting using system documentation and technical references

Support local functional acceptance testing and general service coordination activities

Assist with system-focused training for internal junior engineers and customers

Collaborate with peers, engineering teams, project managers, suppliers, and customers to support service delivery

Contribute to internal process improvement and service execution enhancements

Support Grid Integration service coordination for FACTS and HVDC applications

Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines

Candidate must already have work authorization that would permit them to work for Hitachi Energy in the United States.

Bachelor's degree in engineering preferred (Electrical Engineering, Power Systems, automatic control theory, software engineering, or similar), or a combination of education and experience working with electrical systems in the utility industry

Experience working with computer-based control systems

Knowledge of substation products, equipment, and engineering practices

Knowledge of electrical safety measures, safety regulations, compliance, and electrical standards such as ANSI, CSA, and IEC

Familiarity with power electronics technologies such as SVC, Series Capacitors, or HVDC is a plus

Precise, organized, flexible, and able to work autonomously in time-critical and high-pressure scenarios, with clear communication and availability for occasional travel

In this role, you'll gain exposure to complex grid integration service work while collaborating with experienced professionals across engineering, project delivery, and customer operations.

Opportunities to work on innovative technologies that shape the future of energy, including power quality and grid integration systems

A collaborative environment with experienced professionals across commissioning, service, engineering, project management, and suppliers

Exposure to large-scale grid infrastructure projects supporting reliability and modernization

A role that supports professional growth through hands-on technical service experience and cross-functional collaboration