Sr Platform Engineer

Sr Platform Engineer

The Senior Platform Engineer is responsible for the reliability, performance, scalability, and technical integrity of the Service Now platform. This role ensures the platform can support growing demand for automation, service visibility, and governed workflows without creating instability. The Senior Platform Engineer focuses on the platform itself as a product, improving standards, runtime behavior, engineering discipline, and long-term sustainability.

Key Responsibilities

• Optimize platform performance for high-volume workflows, large data sets, and expanding automation demand.
• Identify and address runtime bottlenecks, performance constraints, and supportability risks.
• Establish engineering practices that improve stability under production load.
• Define and enforce technical standards for maintainable, upgrade-safe platform engineering.
• Create reusable engineering patterns, review mechanisms, and design guardrails that improve consistency across teams.
• Strengthen delivery practices through version control, automated testing, deployment discipline, and environment consistency.
• Improve platform observability, health monitoring, and support readiness so issues are detected and addressed earlier.
• Prioritize remediation of design choices, customizations, and legacy patterns that create long-term risk or constrain scale.

Required Qualifications

• Extensive experience in Service Now platform engineering, software engineering, or technical operations roles supporting enterprise platforms.
• Strong understanding of performance optimization, engineering standards, release practices, and operational resilience.
• Hands-on experience improving maintainability, scalability, and observability in complex environments.
• Proven ability to balance delivery speed with control, supportability, and long-term platform integrity.

Preferred Qualifications

• Experience supporting service-centric or Service-Aware operating models.
• Familiarity with platform lifecycle management, observability practices, and engineering governance.
• Background in highly regulated or high-availability environments.
• Relevant engineering or platform certifications.
• A Bachelor's Degree is preferred.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including Clearly Rateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.

Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.