Deployment Systems Engineer

Relay is transforming the physical world into a searchable, actionable data asset. We’ve moved beyond “Big Radio’s” analog past to build the Relay SOAR™ Platform, which treats voice and movement as the new keyboards of the enterprise. By capturing the “Human Signal,” we enable frontline teams in hospitality, manufacturing, and healthcare to move from reactive chaos to proactive control.

Ranked among the fastest-growing tech companies in North America, we are looking for the next generation of “Relayers” to help us digitize the final frontier of the workforce.

Why join Relay?

• Work at the Edge of Innovation: We just secured our 100th patent. You’ll work with technologies spanning AI‑driven noise suppression, real‑time language translation, and advanced IoT connectivity.
• Massive Scale: Be part of a platform that processes over 1 billion data points every week. Our tech isn’t just “cool”—it’s essential infrastructure for the global economy.
• LIT Culture (Learning, Impact, Teamwork): We pride ourselves on an environment where early‑career professionals have a seat at the table and see their work impact global brands immediately.
• Hyper‑Growth Trajectory: With 461% growth and new C‑suite leaders who have led successful IPOs, you are joining a rocket ship at the perfect time.
• Best‑in‑Class Perks: Based in our high‑tech Raleigh headquarters, you’ll enjoy 100% company‑paid benefits, a 401(k) match, and a hybrid work model that balances flexibility with high‑energy collaboration.

Ready to help us build the Intelligent System of Action?

Join us in Raleigh and let’s get LIT.

For decades, enterprise technology has focused on the 20% of workers sitting behind desks, while the 80% who power the physical economy have been left behind in an analog void. Relay is fixing the “Operational Black Hole” by providing an Intelligent System of Action (SOAR) that connects frontline teams. We are replacing disconnected, legacy radios with rugged, AI‑powered smart devices that run on our patented Steady Link™ network, allowing teams to communicate, stay safe, and turn voice into operational data.

As we rapidly scale and expand our enterprise footprint across Manufacturing, Steel, Food & Beverage, and Logistics, we need a technical leader to quarterback our most massive and complex physical rollouts.

As a Deployment Systems Engineer (DSE), you are the technical quarterback for Relay’s largest enterprise deployments. When an enterprise customer purchases thousands of Relay devices for a multi‑site rollout, you own the physical and network reality of making that deployment successful.

You sit within our Solutions organization alongside Solutions Engineers (SE) and Forward Deployed Engineers (FDE). While the SE secures the technical win, and the FDE writes the code for complex SCADA/API integrations,
you orchestrate the system
. You will ensure the customer’s facility has the right power load, charging infrastructure, and network capacity to support our devices, and you will coordinate the exact timing of hardware delivery and software integration.

• Quarterback Enterprise Deployments: Act as the primary technical project leader from the moment a massive deal closes to the moment the devices are powered, connected, deployed at the customer. You are responsible for handing off from Solutions Engineering, coordinating activities with Customer Success, and developing an implementation plan for Forward Deployed Engineering.
• Infrastructure & Network Engineering: Conduct site audits to ensure the customer’s IT and physical infrastructure is ready. You will assess Wi‑Fi and cellular network capacity for Relay’s Steady Link™ technology (simultaneous redundant Cell + Wi‑Fi connectivity), manage firewall configurations, and calculate the electrical amperage and power drop requirements for installing massive charging stations.
• Direct Technical Resources: Identify when custom software development is required (e.g., integrating Relay with a customer’s ERP or IoT sensors) and deploy our Forward Deployed Engineers (FDEs) to execute the coding, ensuring their work aligns with the physical rollout…