Engineering Lead, Program ​/ Project Manager, Operations Management

Role:
Engineering Lead

Location:
Raleigh, NC, Charlotte, NC, Wilson, NC, Richmond, VA, Atlanta, GA(Onsite)

Type:
Contract

• The Engineering Lead provides technical and delivery leadership to ensure the Service-Aware Operating Model is implemented as a coherent, sustainable engineering capability rather than a collection of disconnected work streams.
• This role aligns architecture, platform engineering, integration delivery, and data enablement into a unified execution model that can scale over time.
• The Engineering Lead is accountable for orchestrating engineering outcomes across those lanes, resolving tradeoffs, and maintaining alignment to strategic objectives, delivery commitments, and engineering standards.

• Translate Service-Aware objectives into an actionable engineering roadmap that aligns platform, data, integration, and service visibility work.
• Ensure work streams converge into a cohesive operating model rather than optimizing independently.
• Maintain alignment between near-term delivery decisions and long-term engineering sustainability.
• Cross-Functional Technical Leadership
• Provide leadership across engineering disciplines to resolve design dependencies, delivery tradeoffs, and sequencing challenges.
• Create clear accountability for engineering outcomes while preserving clean capability boundaries between roles and teams.
• Escalate and resolve issues that could impair delivery quality, runtime stability, or strategic alignment.
• Standards, Quality & Delivery Discipline
• Establish expectations for engineering quality, maintainability, release readiness, and operational supportability.
• Drive disciplined planning, review, and execution practices that improve predictability and reduce avoidable implementation risk.
• Promote consistency in engineering methods, design reviews, and decision-making across work streams.
• Stakeholder Alignment & Outcome Transparency
• Engage with leadership and partner teams to maintain visibility into delivery progress, dependencies, risks, and decisions.
• Translate complex technical issues into clear implications for service outcomes, operational value, and execution health.
• Ensure stakeholder expectations remain aligned to delivery scope, priorities, and tradeoffs.
• Value Realization & Continuous Improvement
• Guide engineering efforts toward outcomes that improve service visibility, governance maturity, reliability, and automation readiness.
• Use delivery lessons, platform feedback, and operational patterns to continuously improve the engineering approach over time.

• 5+ years' experience leading engineering teams or complex platform transformation initiatives.
• Strong ability to align architecture, engineering execution, and operational outcomes across multiple technical disciplines.
• Experience establishing delivery discipline, engineering standards, and cross-functional accountability in complex environments.
• Proven ability to lead through ambiguity, prioritize effectively, and drive durable outcomes across interconnected work streams.
• Must be onsite at the client in one of the following locations:
  Raleigh, NC;
  Charlotte, NC;
  Wilson, NC;
  Richmond, VA; or Atlanta, GA
• Bachelor's Degree preferred
• Experience supporting service-centric or Service-Aware operating models.
• Familiarity with platform engineering, data architecture, integration delivery, and service visibility capabilities.
• Background in highly regulated, large-scale, or operationally complex environments.
• Relevant leadership, engineering, or architecture certifications.