Guest Services Manager

** THE ROLE
** US Concerts is seeking is seeking a Guest Services Manager who will be responsible for the overall management of all guest service functions at the venue.
** WHAT THIS ROLE WILL DO
** Interview, hire, train, supervise, counsel, and discipline Guest Services team members (ushers and ticket takers) to ensure safe, efficient, and guest-focused operations. Demonstrate strong, professional communication skills and lead the team by modeling and upholding our core service standards at all times. Collaborate with the Guest Services Manager at Coastal Credit Union Music Park on shared staffing and alignment of service standards.

Perform other venue-related duties as assigned by the General Manager. Combination of 3-5 years’ experience in a role similar to this position.

Strong computer skills in Outlook, Excel, Word, PowerPoint and other related computer programs.

Strong organizational skills. Strong strategic thinking and creative problem-solving skills. Excellent verbal, written and interpersonal communication skills.

A strong-sense of teamwork and ability to execute programs.

Excellent verbal and written communication skills. We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
* Recognized for seven years as a Great Place to Work and named one of Fortune’s World’s Most Admired Companies, Live Nation Entertainment is the world’s leading live entertainment company comprised of global market leaders:
Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Our world-class teams specialize in all aspects of the live entertainment industry, from ground-breaking innovations in ticketing, global venue development and operations, concert promotion and production, sales and brand partnerships, and unparalleled artist management supported by professionals in all facets of corporate operations.
We believe in taking care of the countless employees helping artists bring live music to fans all around the world. Our many unique benefit programs are designed to help our teams live life to the fullest including generous vacation, healthcare, retirement benefits, student loan repayment, tuition reimbursement, six months of paid caregiver leave for new parents including fostering and perks like Roadie Babies helping new parents care for their babies on work trips.

And of course, access to free live events through our exclusive employee ticketing program.
There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.
* #J-18808-Ljbffr