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Customer Care Leader: Build & Scale KPI-Driven Team
Job in
Raleigh, Wake County, North Carolina, 27601, USA
Listed on 2026-08-23
Listing for:
Liberty Waste Solutions
Full Time
position Listed on 2026-08-23
Job specializations:
-
Entertainment & Gaming
Customer Service Rep
Job Description & How to Apply Below
Liberty Waste Solutions is seeking a hands-on Customer Care Manager to build and lead our Customer Care function across multiple locations within our North Carolina service footprint. You will design KPIs, standards, training, reporting, escalation workflows, and accountability to deliver a consistent customer experience.
The ideal candidate will coach teams, resolve issues, and partner with Sales, Dispatch, Billing, and Operations to implement measurable process improvements.
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