Senior Financial Institutions Operations Manager; Hybrid

Senior Financial Institutions Operations Manager (Hybrid)

The role is hybrid, with expectations to work both inside and outside of the company office.

First Citizens Bank seeks a Treasury Senior Manager to lead the Financial Institutions Operations team. This role provides critical support to General and Commercial Banks Business Units, focusing on bank account management, system configuration, bank fee management, KPI reporting, advisory services, and compliance.

• Lead and develop the Financial Institutions Operations team, providing direction, managing workloads, facilitating growth opportunities, and aligning responsibilities to optimize performance while ensuring seamless day‑to‑day operations.
• Oversee bank account management, including account opening, closing and maintenance changes (internal and external), system configuration in Treasury Workstation, bank account repository, general ledger, and producing associated business reporting.
• Manage the bank fee database, pro‑forma management, monthly billing analysis, upload bank data files, and resolve issues via case management with banking partners.
• Build strong relationships with internal stakeholders such as Cash Positioning, Treasury Operations Support, Investment Operations, Accounting, Legal, Third‑Party Risk Management, Treasury, Tax, Technology, Risk Management, and Liquidity Management to drive initiatives and seamless operations.
• Ensure regulatory reporting requirements are completed timely and accurately.
• Analyze front‑to‑back workflows, identify gaps, and offer re‑engineering solutions to mitigate risk, improve data quality, and realize efficiencies.
• Maintain policies and procedures to ensure compliance, partner with internal and external audit, answer audit questions, and implement action plans addressing audit findings.
• Champion continued incremental improvement, drive change, and present achievements to stakeholders and senior management.

• Bachelor's Degree and 6 years of experience in Banking Treasury/Finance, OR High School Diploma or GED and 10 years of experience in Banking Treasury/Finance.

• 6+ years of experience or equivalent in a banking operations role, preferably corporate treasury.
• 5+ years managing a team in a dynamic and fast‑paced environment.
• Bachelor’s Degree, preferably in business or finance.
• Extensive knowledge of a treasury workstation, general ledger platforms and cash management services (e.g., lockbox, checks, ACH, ZBA).
• Knowledge of Anti‑Money Laundering (AML) and compliance requirements in the banking industry.
• Knowledge of FIS Quantum, People Soft Cash Management is a plus.
• Excellent analytical and problem‑solving skills.
• Superior written and verbal communication skills.
• Strong Microsoft Excel and PowerPoint skills.
• Experience with financial risk modeling – market risk, credit risk, or operational risk; knowledge of spreadsheets and databases.

If hired in NJ, the base pay for this position is generally between $126,848 and $185,000. Actual starting base pay will be determined based on skills, experience, location, and other non‑discriminatory factors permitted by law. Total compensation may also include variable incentives, bonuses, benefits, or other awards as outlined in the offer of employment.

Benefits are an integral part of total rewards, and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. For more information, please refer to our benefits program details.