Senior Manager, Fraud Oversight

Job Description What is the Opportunity?

Senior Manager manages a team responsible for managing the RBC Bank Fraud and Payments program. This includes oversight of all Fraud and Payments activities that are performed both at RBC Bank or outsourced via an Intergroup Arrangement. The team is also responsible for addressing disputes and escalating concerns and fraud, she/he will be responsible for identifying any issues or gaps in processing and ensuring the procedures and job aids are kept current.

The Senior Manager will ensure that reporting for payments (across various payment types) and fraud is accurate and compiled in a timely manner.

• Manage the team responsible for executing all aspects of the RBC Bank Payments & Fraud programs
• Act as a SME across Payments & Reg E & Fraud processes providing guidance to more junior team members
• Team management via consistently monitoring the Reg E dispute volumes and team priorities and re-assigning team members as appropriate across various work streams
• Identify any potential gaps in processing and ensure that such gaps are addressed in a timely manner
• Responsible for developing, evolving, and maintaining procedures, guides, and tools needed to ensure clarity of execution for the Payments & Fraud programs
• Assist in the preparation of evidence required for oversight testing, internal audits, and regulatory examinations
• Manage strategic projects that directly impact the success of the overall Payments & Fraud programs
• Provide data driven insights to support the ongoing monitoring of the end-to-end Reg E dispute program
• Support the analysis and remediation for Regulatory, Internal Audit or Self-Identified Corrective Issues ensuring timely resolution, documentation and escalation
• Review fraud claims for adjudication and decisioning
• Compile the quarterly Payment and Fraud Reporting

Must-have:

• At least 7 years banking experience with supervisory experience; at least 5 years of experience in the Payments and Fraud domain
• Strong experience in banking operations with a focus on dispute management and Reg E
• Knowledge of industry best practices around Payments and Fraud
• Background in fraud prevention or payments
• Experience managing people
• Very strong analytical skills, excellent written and oral communication skills and business writing experience
• Ability to work in a fast-paced environment
• Bachelor’s Degree or equivalent

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to do challenging work
• Opportunities to build close relationships with clients

Adaptability, Business Performance Management, Customer Service, Decision Making, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Time Management

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities.

RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.