Revenue Officer Positions - Raleigh Service Center

About Us

The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services. We are an employer of choice offering excellent benefits, competitive pay, professional development, and career advancement. Our dedicated team provides accurate information, achieves high compliance, and delivers innovative services with integrity and fairness. DOR is an equal‑opportunity employer hiring qualified candidates regardless of race, color, gender, national origin, religion, age, disability, or political affiliation.

Dept of Revenue / Taxpayer Assistance, Collections

Revenue Officer I (NS)

Grade NC11

These positions have been established as hybrid teleworking with a minimum starting salary of $48,000. Revenue Officers work at the Raleigh Service Center a minimum of two days per week. The primary purpose is to answer technical tax law questions, resolve issues, and increase compliance by ensuring the appropriate amount of tax is reported and paid by each taxpayer. This is accomplished by providing professional customer service, engaging in timely enforcement action, communicating with taxpayers and agency personnel, and handling highly emotional situations with professionalism.

The role requires strong prioritization, independent work, and effective communication.

• Assist taxpayers and representatives to determine tax liabilities and educate the public on state tax matters while promoting compliance.
• Adjust accounts based on research or documents provided by taxpayers.
• Communicate via telephone (inbound/outbound) to assist and resolve routine matters and special projects related to tax liabilities.
• Utilize legal remedies to collect liabilities or secure returns.
• Use professional judgment to decide when to initiate civil action and determine appropriate actions to resolve cases.
• Work independently to examine, research, verify, and evaluate financial statements, returns, and other data.
• Determine acceptable repayment terms through installment agreements and other methods.

• Basic knowledge of business administration principles related to tax reporting and calculation.
• Basic skills using Microsoft Word and Excel.
• Valid driver’s license required for taxpayer visits.

$48,000 – $79,504

The state of North Carolina offers comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program.

• Best‑funded pension plan/retirement system in the nation (Moody’s).
• Twelve paid holidays per year.
• Fourteen vacation days per year (increases with length of service).
• Twelve sick days per year, cumulative indefinitely.
• Paid parental leave.
• Personal observance and community service leave.
• Longevity bonus payouts based on years of service.
• 401(k), 457, and 403(b) plans.
• Eligibility for Public Service Loan Forgiveness.

A bachelor’s degree in Business, Public Administration, Economics, Accounting, or a related field from an accredited institution; or an equivalent combination of education and experience. Relevant concentrations include Business Administration, Economics, Accounting, Tax Law, Public Administration, Finance, and others.

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful discrimination, harassment, or retaliation. Reasonable accommodation is provided to employees and applicants with disabilities, pregnancy-related limitations, or religious beliefs.

LeAnn Katherine Biscoglio
LEANN.BISCOGLIO