Collections Coordinator

Overview

We are seeking a Collections Coordinator to join our team. The Collections Coordinator performs daily accounts receivable follow‑up, documentation, and issue resolution to support the firm’s cash‑flow and aging goals.

• Manage an assigned portfolio of routine AR accounts, performing timely outreach on past‑due balances.
• Document all client interactions, follow‑up actions, and commitments in the collections system.
• Generate and send client statements, reminder notices, and follow‑up emails using approved templates.
• Review customer payments for basic discrepancies and coordinate with Billing/Finance to correct errors.
• Support account research including payment history reviews, invoice copies, portal status checks, and statement reconciliations.
• Monitor aging reports and follow prescribed cadence‑based workflow activities.
• Escalate unresolved issues, disputes, and complex discrepancies to the Senior Collections Coordinator or Collections Manager.
• Assist in preparing weekly portfolio updates for team meetings.
• Submit invoices or documentation through client portals and maintain required artifacts.
• Coordinate with Engagement Teams to obtain missing information, PO numbers, billing clarifications, or approvals.
• Maintain organized, audit‑ready documentation in line with internal controls and retention guidelines.
• Identify minor process inefficiencies and recommend practical improvements.
• Perform other duties as assigned.

• High School Diploma.
• At least 1 year of collections and/or accounts receivable experience in a professional services or multi‑entity environment.

• Competitive compensation and a total rewards package that focuses on all aspects of wellbeing.
• Annual bonus.
• Medical, dental, and vision care.
• Disability and life insurance.
• Generous Paid Time Off.
• Retirement plans.
• Paid Care Leave.
• Other programs dedicated to enhancing personal and work life and providing financial protection.

Pay Range: $18.00 - $28.00 per hour

Our shared values that foster inclusion and belonging, uncompromising integrity, collaboration, trust, and mutual respect.

The opportunity to innovate and do work that motivates and engages you.

A collaborative environment focused on enabling you to further your career growth and continuous professional development.

Flexibility to do impactful work and the time to enjoy your life outside of work.

Opportunities to connect and learn from professionals from different backgrounds and cultures.

Cherry Bekaert provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, national origin, citizenship status, protected veteran status, disability status, or any other category protected by applicable federal, state or local laws.

Candidates must demonstrate eligibility to work in the United States. Cherry Bekaert will not provide work sponsorship for this position.