Default Processor II

Overview

This is a hybrid role with the expectation that time working will regularly take place inside and outside of the office located at 100 East Tryon Rd, Raleigh, NC 27603.

This position performs administrative processing for the Credit Resolution group of the Bank at an advanced level of support. Provides crucial information and support to expedite collections, bankruptcy, foreclosure, repossession and loss mitigation activities. Prepares, reviews, and processes documentation relating to defaulted loans. Maintains key files, databases, and records utilized by the department. Handles administrative tasks such as invoicing and correspondence to facilitate business functions for other associates and management.

Follows up on documentation, ensuring all necessary information is provided. This position is considered the first line of defense and is expected to maintain a high level of attention to detail, analyze facts, and make sound decisions in order to mitigate risk to the Bank.

• Documentation
  - Orders and processes all documentation used during the course of repossession, equity reviews and pre-foreclosure. This includes, but is not limited to, appraisals, credit reports, payment histories, tax and title searches, and other Bank records. Prepares equity analysis, credit and debit tickets, and other required documentation. Images documents to create electronic files for foreclosure referrals. Liaises with other associates to ensure correct and thorough documentation has been provided.
• Record-Keeping
  - Maintains department files and databases to ensure accuracy and accessibility of crucial information. Enters or modifies records, tracks property sales, updates accounts, and monitors monthly reporting. May assist in the identification and resolution of discrepancies.
• Business Support
  - Performs a variety of administrative support tasks during the course of repossession, equity reviews and pre-foreclosure. Assists with tax processes by investigating tax payments and first lien sales. May assist management with special projects or handle advanced issues.
• Accounts Receivable
  - Reviews, prepares, and processes invoices for repossession and equity reviews. Completes transactions for the accounts payable relating to repossession and equity reviews.
• Recognizes losses – During the review of the equity process, advises management of potential losses and ensures the loss is recognized timely in line with regulatory guidelines and internal applicable credit policy. Also assists management in forecasting potential losses and provides quick real estate research, as needed.

Bachelor's Degree and 1 years of experience in Real Estate and Loan Systems OR High School Diploma or GED and 5 years of experience in Real Estate and Loan Systems

Preferred skills:
Collections, Bankruptcy, Repossession and/or Foreclosure experience. Administrative, documentation, and/or invoicing experience supporting defaulted loans.

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at