Member Business Lending Operations Specialist

Member Business Lending Operations Specialist

Local Government Federal Credit Union Raleigh, North Carolina, United States

The Member Business Lending Operations Specialist is responsible for assisting in the daily servicing production of Member Business Loan servicing operations. They forward‑think, support departmental projects, and ensure that the organization’s Member Business loan closing and servicing policies and procedures are adhered to on every request. They also help develop processes, maintain knowledge of functional areas including reporting, billing, insurance, taxes, collateral management, and paid‑in‑full loan record keeping.

• Provide daily support of all aspects of servicing Member Business Loans with functional knowledge of Consumer Loan products.
• Complete payment processing, data entry, collateral and financial ticklers, and file maintenance.
• Understand and code loans to report loans accurately in Call Report and all other Credit Union reporting formats.
• Monitor, review, and validate periodic loan reports and system output and resolve/escalate issues as appropriate. Assist in providing reconciliation and identification of pattern activities or anomalies in reports and notify management.
• Assist with continued support of the Credit Union’s loan related systems to ensure they are compliant with current loan policies and guidelines.
• Assist in the creation and implementation of loan operations policies, procedures, and processes across multiple departments and identify risks and opportunities for improvement.
• Assist in perfecting Credit Union lien for all real estate and non‑real estate loans, organize loan file, and complete checklist for any suspense items.
• Handle complex issues and possess up‑to‑date knowledge of specific financial products and regulations. Work with others as necessary to research, analyze, and recommend resolutions.
• Monitor daily interactions with outside vendors related to loan operations services, including attorneys, title companies, state and county offices, insurance and lien filing providers pertaining to collateral and liaise with other internal departments.
• Assist in ensuring system upgrades are installed and tested thoroughly in a timely fashion.
• Ensure compliance with all applicable laws and regulations concerning lending by working with Legal and Compliance, attending internal and external training classes and vendor workshops.
• Serve as a representative for Loan Operations; attend and contribute to project meetings; interact with Management; and serve as backup support for loan operation functions, as needed.
• Take ownership for actions, decisions, and results; openly accept feedback and demonstrate both the willingness and ability to improve.

• Minimum 1–3 years of Member Business loan operations experience in all aspects of servicing and loan documentation preparation for commercial non‑real estate, real estate and construction loans/lines of credit, including participations (bought and sold).
• Minimum 1–3 years of Credit Union or Commercial Bank loan operations experience.
• Ability to function in a business office environment and utilize standard office equipment, technology and software including but not limited to PC/laptop, MS Windows, etc.
• Ability to lift a minimum of 25 lbs. (file boxes, computer printer).
• Travel required on occasion.
• Desired experience with collateral perfection and servicing, regulations and compliance.
• Experience with virtual/online banking environments for business member services.
• Technical experience with input to loan documentation and core Credit Union systems.