Universal Banker II

• Job Category Retail Banking, Universal Banker, Sales
• Employee Type Exempt FT Non Officer
• Manage Others No

• Name Talent Acquisition
• Email

Join Our Team—Where Relationships, Service, and Community Matter

At First Carolina Bank, our Universal Bankers are the heart of the customer experience. As a Universal Banker II , you'll build trusted relationships, deliver exceptional service, and help customers navigate their financial needs with confidence. Whether you're assisting with daily transactions, supporting branch operations, or connecting customers to the right banking solutions, you'll play an important role in strengthening both our customer relationships and our communities.

If you enjoy helping others, building connections, and making a difference every day, this role offers meaningful work and opportunities for growth.

• You'll build lasting relationships with customers and become a trusted resource for their financial needs.
• You'll work in a collaborative, supportive branch environment where teamwork matters.
• You'll enjoy a variety of responsibilities that keep each day engaging and rewarding.
• You'll have opportunities to expand your banking knowledge and grow your career.
• You'll help customers achieve their financial goals while supporting the success of your branch and community.
• You'll be recognized for your service, professionalism, reliability, and commitment to excellence.

This role is ideal for someone who enjoys working with people, values teamwork, and takes pride in providing exceptional customer service.

• Assisting customers in person, by phone, and through digital channels
• Processing deposits, withdrawals, loan payments, transfers, and other financial transactions
• Supporting account maintenance and servicing requests
• Assisting with branch operations, balancing activities, and documentation processing
• Helping customers enroll in and utilize online banking services
• Identifying customer needs and connecting them with appropriate banking products and services
• Partnering with branch teammates to create an outstanding customer experience

Work is performed in a customer-focused environment where relationship building, collaboration, and service excellence are highly valued.

• You genuinely enjoy helping people and building relationships.
• You are friendly, approachable, and professional.
• You communicate effectively and confidently with customers and teammates.
• You are dependable, patient, and service-oriented.
• You pay attention to detail and take pride in doing things right.
• You thrive in a collaborative team environment.
• You remain calm, organized, and adaptable in a fast-paced setting.
• You value integrity, accountability, and community involvement.

• Deliver exceptional customer service through every interaction
• Process customer transactions accurately and efficiently
• Maintain cash drawers and assist with balancing activities
• Support branch operations, including vault, ATM, and documentation responsibilities as needed
• Perform account maintenance and customer service functions
• Assist customers with digital banking products and services
• Educate customers about bank products and identify referral opportunities
• Support branch audits, compliance requirements, and operational controls
• Assist with training and supporting newer team members
• Contribute to a positive team culture and successful branch operations

• High School Diploma or equivalent
• Minimum of 2 years of banking experience
• Strong customer service and relationship-building skills
• Relevant computer skills and technology proficiency
• Excellent verbal and written communication skills
• Ability to work accurately in a fast-paced environment

• JHA Silver Lake experience
• Previous branch operations and cash-handling experience
• Experience identifying customer needs and making referrals

Banking is ultimately about people. At First Carolina Bank, you'll have the opportunity to build meaningful relationships, support your community, and make a positive impact in customers' lives every day.…