Revenue Officer Positions - Raleigh Service Center

Position: Revenue Officer I Positions - Raleigh Service Center
Agency

Dept of Revenue

Division

Taxpayer Assistance , Collections

Job Classification Title

Revenue Officer I (NS)

Position Number

Grade

NC11

About Us

The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services. We are an employer of choice offering excellent benefits, competitive pay, professional development, and career advancement. Our dedicated team provides accurate information, achieves high compliance, and delivers innovative services with integrity and fairness. DOR is an equal opportunity employer hiring qualified candidates regardless of race, color, gender, national origin, religion, age, disability, or political affiliation.

Description of Work

These positions have been established as hybrid teleworking with a minimum starting salary of $48,000. Revenue Officer I positions work at the Raleigh Service Center a minimum of two days per week.

If you are looking to start a career, better balance your professional and personal life, or simply to serve North Carolina citizens, a career with the North Carolina Department of Revenue might be the right fit for you! NCDOR is committed to recruiting top-talent employees and developing career paths that will allow you to build long-term, rewarding and satisfying careers.

The North Carolina Department of Revenue is accepting applications for two Revenue Officer I positions at our Raleigh Service Center. The primary purpose of the Revenue Officer I is to answer technical tax law questions and resolve relevant issues and increase compliance by ensuring the appropriate amount of tax is reported and paid by each taxpayer. This is accomplished by providing professional customer service to taxpayers as well as timely and appropriate enforcement action when necessary.

This position adheres to NC statutes and the Department's policies and procedures. This position routinely communicates with taxpayers, attorneys, tax consultants, corporate managers, CPAs, and other agency personnel. A Revenue Officer I deals with conflict in highly emotional situations and acts in a professional manner. The position plays a vital role in the Department's efforts to educate taxpayers and enforce all collection provisions authorized by NC statute.

The position requires someone who can prioritize, communicate effectively, work independently, and has experience dealing with conflict in a professional manner.

Responsibilities of the Revenue Officer I include, but are not limited to, the following:

* Assist taxpayers and their representatives to determine tax liabilities and educate the public on state tax matters and promote compliance with state revenue laws

* Adjust accounts based on research or documents provided by taxpayers

* Communicate via telephone (inbound and outbound calls and phone queue) with taxpayers to assist and resolve routine matters and special projects related to tax liabilities, issues, or questions

* Utilize legal remedies to collect liabilities or secure returns

* Utilize professional judgment to decide when to initiate civil action and what civil actions to employ to bring a case to a successful resolution

* Work independently to examine, research, verify, and evaluate financial statements, returns, and other data

* Determine acceptable repayment terms through a variety of methods including installment payment agreements

This professional position has a hybrid work schedule. Work is performed in-person at the Raleigh Service Center a minimum of two days a week and remotely at the manager's discretion based on the needs of the office. This position also requires some regional travel consisting of day trips to conduct fieldwork and may include an occasional overnight stay.

An on-the-job training period for up to 12 months is required for all new employees to gain a detailed knowledge and understanding of revenue and the related laws, and to demonstrate ability to perform job duties with reasonable independence.

Knowledge

Skills and Abilities

/Management Preferences

* Basic knowledge of principles of business administration related to reporting and/or calculating…