Telecommunicator
Listed on 2026-03-01
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Government
Emergency Crisis Mgmt/ Disaster Relief, Government Administration
What You'll Be Doing
Are you a problem solver who thrives in fast-paced environments? Do you have a knack for clear communication and helping others? If you answered 'YES', we want you to be the next essential part of our team! The Wake County Sherriff's Office is seeking candidates for our Telecommunicator role to ensure the safety and well being of the citizens and visitors to Wake County.
Be the voice that connects!
- Operate dispatching equipment to receive and transmit emergency and non-emergency calls
- Communicate with other law enforcement agencies
- Answer incoming emergency and non-emergency calls
- Dispatch requests for services
- Ensure that all calls are dispatched in a timely manner, and that information and addresses are correct
- Prioritize incidents to determine urgency
- Operate a multi-channel computer-based radio system
- Receive and prioritize incoming telephone calls
- Perform data entry into a Computer-Aided Dispatch (CAD) System
- Communicate effectively with the public, co-workers and other law enforcement agencies
- Maintain records and files generated from the North Carolina State Bureau of Investigation Criminal Information Section and Identification Section in compliance with state and federal regulations
- Perform other duties as assigned
With a wide array of services, Wake County Government is at the heart of a rapidly growing and diverse area offering residents, employees and visitors exciting opportunities to live, work, grow, and play. Wake County Government employs approximately 4400 employees and approximately 1000 of those are employed by the Sheriff’s Office that provides law enforcement services throughout the community. With over 850 square miles of area and 1.1 million residents, Wake County Sheriff’s Office is the primary law enforcement agency for those in the unincorporated areas of the County.
For more information about the Wake County Sheriff’s Office, visit (Use the "Apply for this Job" box below)..
Education and Experience )
- Achieve a passing score on the WCSO pre-employment screening and skills assessment exam for Telecommunicators
- Must be eligible for appointment as a North Carolina Justice Officer – Telecommunicator pursuant to 12 NCAC 10B.0301
- Be a citizen of the United States
- Be at least 18 years of age
- Be a high school graduate or equivalent as defined in 12 NCAC 10B.0302
- Be able to complete required medical and psychological examination, drug screening and background investigation
- Not have been convicted by any local, state, federal, or military court of a felony or other convictions as defined in 12 NCAC 10B.0307
- Currently possess or be able to obtain credential from the NC Sheriff’s Education & Training Standards Commission as an NC Telecommunicator through successful completion of Basic Telecommunicator Certification Course (TCC). Candidates not holding a current TCC certification from NCSETS will be required to obtain this certification upon hire (12 NCAC 10B.1302).
- Please include ALL prior work experience on your application and resume.
Education and Experience )
- Experience in emergency communications or a 911 related role
- NC Telecommunicator Credential Sheriffs Education and Training Standards Commission within 180 days
- NCIC/DCI Module 1 Certification NCSBI Division of Criminal Information – General Inquires within 120 days
- NCIC/DCI Module 2 Certification NCSBI Division of Criminal Information – Criminal Histories within 120 days
- NCIC/DCI Module 3 Certification NCSBI Division of Criminal Information – Transactions within 120 days
- NCIC/DCI Module 6 Certification NCSBI Division of Criminal Information – Protection Orders within 120 days
- Effective interpersonal, communication and customer service skills during stressful and life-threatening situations
- Exceptional critical thinking and analytical ability with demonstrated troubleshooting and problem-solving skills
- Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems
- Knowledge of emergency communications protocols, call-taking techniques and dispatching procedures
- Knowledge of public safety operations,…
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