Family & Children Medicaid Supervisor

Job Title

Job Description

The Wake County Department of Social Services team is grounded in a deep commitment to connection, compassion, and community. We bring together experienced professionals who collaborate to support individuals and families through complex challenges, connect them with critical resources, and promote long-term stability. We value insight, innovation, and a solutions-focused approach, and we welcome those who are ready to contribute their expertise to meaningful, community-centered work.

Join us in making a lasting difference!

• Please include ALL prior work experience on your application and resume.

• Three (3) years of experience in Case Management or two (2) years of team lead experience, or one (1) year of Supervision or Training in Family and Children's Medicaid
• Intermediate to Advanced experience in NCFAST
• Knowledge of Document Management Systems
• Proficiency in MS Excel to create spreadsheets and work within existing spreadsheets
• Current or previous experience working in a state or county Department of Social Services

• Knowledge and strong understanding of Medicaid policy
• Ability to motivate, develop and direct employees as they work
• Expertise in applying complex policy to determine client eligibility, instructing staff in determining eligibility and monitoring eligibility determinations
• Ability to create a work environment that encourages staff to practice respect, demonstrate open communication and promote accountability
• Expertise in providing guidance and feedback to help an employee or groups of employees strengthen their knowledge, skills and abilities to accomplish a task or solve a problem, which results in improving job performance
• Ability to resolve conflict through open communication, collaboration, and building consensus
• Ability to develop plans, to arrange work and use resources effectively
• Knowledge of NCFast and document management systems

Location:

HSC Departure Dr Raleigh, NC 27616

Employment Type:

Regular

Work Schedule:

Monday - Friday 8:00 am - 4:30 pm

Hiring Range: 27.20 - 34.92

Market Range: 27.20 - 42.63

Please include ALL prior work experience on your application and resume.

Posting Closing Date: 7:00 pm on 9/22/2026

Consistently ranked high among the best places to live and work in America, Wake County is the proud home to NC State University, Research Triangle Park, and the two-time Stanley Cup Champion Carolina Hurricanes, winners in 2006 and 2026. In addition to being Wake County's seat of government, Raleigh is also the center of state government, with the Capitol Building, legislature and many state government offices located in Raleigh.

With an estimated population of just over 1.2 million residents, Wake County is North Carolina's most populous county. Entertainment, recreation, and art and culture abound with the North Carolina Museum of Art, JC Raulston Arboretum, and the Neuse River Trail all in the heart of Wake County. Wake County uses the Council/Manager form of government. Currently, the seven members of the Board of Commissioners are elected by district on a partisan basis and serve four-year terms.

Starting in fall 2026, the Wake County Board will have seven commissioners elected by voters in their districts and two at-large commissioners elected by the whole County. The County is regarded as a fiscally responsible and well-managed government, enjoying a AAA bond rating. The County's FY2027 General Fund budget is approximately $2.28 billion, and the County has more than 5,000 full time employees.

Wake County Government came in at #2 on the Healthiest Employers list for 2024. This year, US News & World Report ranked Raleigh #5 on its list of Best Places to Live, and the Milken Institute ranked Raleigh #1 on its 2025 list of Best-Performing Cities.

Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an…