Phlebotomist

Job Description:

Requirement/Must Have:

• High school diploma or equivalent.
• Strong customer service skills.
• Willingness to learn phlebotomy.
• Ability to handle patients with care and compassion.
• Keyboard and data entry skills.

• 1 2 years of client-facing customer service experience (retail, home health aide, or similar).
• Prior phlebotomy experience not required.

• Greet patients upon arrival and assist with check-ins using kiosks or handheld devices.
• Answer patient questions and address concerns with professionalism and empathy.
• Maintain a safe, clean, and professional waiting area.
• Assist with breaks and support other phlebotomists as needed.
• Learn and perform phlebotomy skills during downtime or coverage needs.
• Perform clinical and forensic specimen collection once trained, following established procedures.
• Maintain accurate records and documentation.
• Follow confidentiality guidelines and organizational standards.
• Promote a positive image with patients, clients, and staff.

• Comfort working in a fast-paced, patient-facing environment.
• Willingness to grow into a clinical role.

• Customer service and communication.
• Attention to detail and accuracy.
• Data entry and basic computer skills.
• Ability to learn clinical procedures.