Service Coordinator

Service Coordinator (IDD)

Wake Enterprises

The Service Coordinator ensures the smooth day-to-day operations of Wake Enterprises program sites by supervising staff, coordinating services, and ensuring high-quality, person-centered supports for individuals with developmental disabilities. This role provides leadership to direct service staff, oversees program compliance, manages participant caseloads, and ensures all regulatory, funding, and quality standards are met.

The Service Coordinator serves as a Qualified Developmental Disabilities Professional (QDDP) and plays a critical role in participant outcomes, staff supervision, and program growth.

• Provide professional supervision and leadership to Associate Professionals, Direct Support Professionals, and Employment Specialists.
• Coordinate daily site operations, including staffing coverage and transportation.
• Ensure assigned sites operate within capacity and maintain safe, effective service delivery.
• Act as backup support staff as needed.

• Manage assigned participant caseloads, including admissions and discharges.
• Develop, review, and update service plans, goals, and objectives.
• Represent Wake Enterprises at service planning meetings and coordinate when acting as lead agency.
• Ensure participant documentation, authorizations, and daily service records are accurate and current.
• Monitor implementation of behavior plans and directly observe staff/participant interactions.
• Coordinate referrals with MCOs and residential agencies to maintain capacity and support program growth.
• Plan and coordinate participant activities and community-based experiences aligned with individual goals.

• Ensure compliance with all regulatory, funding source, and documentation requirements.
• Review and approve participant time, services, and billing submissions.
• Coordinate incident reporting and investigations with the Quality Assurance Specialist.
• Participate in audits, quality improvement initiatives, and accreditation activities (CQL).
• Maintain accurate records for participant services, staff attendance, and payroll approvals.

• Train and mentor staff on person-centered practices, documentation standards, confidentiality, and participant rights.
• Conduct staff in-service meetings and ensure completion of required training.
• Supervise and evaluate staff performance; partner with HR on coaching and disciplinary actions as needed.
• Support onboarding, mentoring, and retention initiatives, including engagement activities.

• Monitor facility and fleet maintenance needs and coordinate repairs.
• Maintain supply inventory and submit purchase requests.
• Participate in safety, admissions, human rights, and quality improvement committees.
• Uphold Wake Enterprises’ Code of Ethics and mandatory reporting requirements.

Minimum Requirements:

• Bachelor’s degree in Special Education, Psychology, Social Work, Counseling, or related human services field and
  • Two (2) years of full-time post-baccalaureate experience supporting individuals with developmental disabilities OR
• Bachelor’s degree in an unrelated field and
  • Four (4) years of post-baccalaureate experience with the population served
• One (1) year of supervisory experience preferred

• Valid North Carolina Driver’s License, personal vehicle, and insurance
• NCI Certification
• First Aid/CPR Certification
• Medication Administration Certification
• Ability to obtain instructor certifications as required (NCI, PCP, First Aid/CPR, etc.)

• Strong verbal, written, and documentation skills
• Excellent organization, time management, and problem-solving abilities
• Ability to work collaboratively in a team environment
• Detail-oriented with a strong commitment to accuracy and compliance
• Knowledge of developmental disabilities and community-based service models
• Proficiency with computers and electronic documentation systems
• Ability to maintain professional relationships with participants, families, staff, and community partners