Refractive patient specialist - Raleigh, NC

Position Summary

A busy ophthalmology practice is seeking a Refractive Surgery Counselor & Patient Services Specialist to support patients throughout the refractive surgery process while also assisting with front desk and clinical workflows. This is a hands‑on, patient‑facing role focused on execution, access, and continuity of care. The position is non‑managerial and works within clearly defined processes.

• Refractive Surgery Counseling & Scheduling:
  • Counsel patients following pre‑operative evaluations regarding recommended refractive procedures
  • Schedule LASIK/PRK surgeries and coordinate surgical logistics
  • Address patient concerns and barriers to scheduling (timing, anxiety, cost, logistics); explain procedure pricing, payment options, and financing programs
  • Conduct timely follow‑up with patients who have not yet scheduled
  • Document counseling outcomes consistently in shared systems
• Front Desk & Patient Services:
  • Answer phones promptly and professionally; schedule consultations, post‑operative visits, and follow‑up appointments
  • Greet and check in patients and manage patient flow
  • Collect and verify patient information and documentation
• Clinical Support (Cross‑Training):
  • Cross‑train as a technician to assist during high‑volume clinic days
  • Perform basic technician tasks once trained, as appropriate
  • Support the clinical team to ensure efficient patient throughput
• Team Coverage &
  
  Collaboration:
  • Provide coverage for surgery counseling, scheduling, and front desk functions
  • Work collaboratively with clinical and administrative staff
  • Follow established workflows and escalation pathways

• Comfortable discussing elective procedures and financial considerations
• Strong communication, organizational, and multitasking skills
• Professional, adaptable, and reliable

• Prior experience in a medical office required
• Ophthalmology or refractive surgery experience preferred