Front Desk Associate

Overview

Raleigh Ophthalmology is a busy well-established, progressive eleven physician group with subspecialty care in cornea, glaucoma, oculoplastics, pediatrics, and comprehensive eye care services. We have a robust practice with three area office locations and dozens of qualified employees who help us deliver excellent patient care in our medical specialty. Our employees are an integral part of the experience at Raleigh Ophthalmology.

We are committed to serving our patients and maintain a culture of servant leadership and collaboration that supports each team member’s personal and professional development.

• The Front Desk Associate provides exceptional patient service, in person and over the phone.
• Interview patients and/or their representatives to obtain complete and accurate demographic, financial and insurance information for billing and collecting patient accounts.
• Perform a variety of clerical and patient service duties to maintain efficient flow of operations in the medical office.
• Answer multiple phone lines, schedule appointments, assist in processing medical records requests, enter patient demographic and insurance information, and accept patient payments.
• Display a high level of professionalism and provide superb customer service.
• Obtain and review patient demographic and insurance information for accuracy.
• Verify insurance and collect copays, co-insurance, and outstanding balances.
• Ensure all patient intake forms are signed and complete.
• Coordinate with Clinical Staff to ensure an optimal patient experience.

• High School Diploma or Equivalent Certificate

• Minimum 2 years of experience in a medical office/health care setting
• Minimum 2 years of health care insurance experience
• Strong computer knowledge and skills with a minimum typing speed of 30 WPM
• Strong desire to assist others and provide excellent customer service
• Must be highly dependable and organized
• Outstanding interpersonal skills
• Impeccably clean, polished, professional image
• Ability to learn quickly, retain training, problem solve and think independently

• Understanding of medical terminology

Supervisory skills preferable.

• Medical
• Dental
• Vision
• 401k w/ Match
• HSA/FSA
• Telemedicine
• Generous PTO Package

We also offer the following benefits for FREE

• Employee Discounts and Perks
• Employee Assistance Program
• Group Life/AD&D
• Short Term Disability Insurance
• Long Term Disability Insurance

Eye South Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.