Virtual Patient Support Specialist

Updated: February 27, 2026
Location: Raleigh, NC, United States
Job : 14375

You’re a proactive problem‑solver and have the ability to make customers feel like your friend.

In this role as a REMS Specialist, you will be responsible for answering non‑clinical related questions as well as triaging adverse events and product complaints utilizing an FAQ document and then entering the data into the CRM.

• Complete follow‑up for missing/updated information from stakeholders (patients, healthcare providers, pharmacies, etc.), including data entry processing, documentation, and safety reporting per program guidelines.
• Ensure document/data processing, data corrections and all communication are documented accurately, concisely and in a timely manner.
• Maintain a working knowledge of program guidelines, product or disease state for the assigned program(s).
• Conduct pre and post call analysis of calls.
• Answer incoming calls and perform outgoing calls in professional manner following client guidelines and business rules.
• Identify any areas that are potentially troublesome and follow up with the stakeholder to ensure that issue is resolved.

Education

• Bachelor’s Degree highly preferred or 1+ year of healthcare call center experience.

Required Skills

• 1+ years recent pharmaceutical or healthcare industry experience – e.g. Medical Assistant, Nurse’s Aide, EMT, health insurance company etc. is highly preferred.
• Working knowledge of medical terminology.
• Solid written and verbal communication skills and listening skills.
• Ability to type 40+ words per minute (wpm).
• Efficient computer and data entry skills; ability to learn new systems and programs quickly.
• Excellent attention to detail.
• Ability to prioritize and reprioritize workload depending on program needs.

Preferred Skills

• 1+ year in pharmaceutical or healthcare call center with Risk Evaluation and Mitigation Strategy (REMS) experience highly preferred.

At Syneos Health, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to apply anyway. At times, we will consider transferable skills from previous roles. We also encourage you to join our Talent Network to stay connected to additional career opportunities.

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Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled)

Syneos Health has a voluntary COVID‑19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Additionally, certain local governments or Syneos Health customers may have vaccine requirements that apply to some of our employees. These employees are required to submit proof of vaccination to Syneos Health and maintain compliance with these requirements.
At Syneos Health, we believe in providing an environment and culture in which Our People can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality‑of‑life balance. The benefits for this position will include a competitive compensation package, health benefits to include medical, dental and vision, company match 401k, flexible paid time off (PTO) and sick time.

Because certain states and municipalities have regulated paid sick time requirements, eligibility for paid sick time may vary depending on where you work. Syneos Health complies with all applicable federal, state, and municipal paid sick time requirements.

Syneos Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, marital status, ethnicity, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability or any other legally protected status and will not be discriminated against. If you are an individual with a disability who requires reasonable accommodation to complete any part of our application process, including the use of this website, please contact us at:
Email: [email protected] One of our staff members will work with you to provide alternate means to submit your application.