Client Engagement Specialist II; On-Site Raleigh, NC

Owens & Minor is a global healthcare solutions company providing essential products, services and technology solutions that support care delivery in leading hospitals, health systems and research centers around the world. For over 140 years, Owens & Minor has delivered comfort and confidence behind the scenes, so healthcare stays at the forefront, helping to make each day better for the hospitals, healthcare partners, and communities we serve.

Powered by more than 14,000 teammates worldwide, Owens & Minor exists because every day, everywhere, life takes care.

• 140+ years serving healthcare
• Over 14,000 teammates worldwide
• Serving healthcare partners in 80 countries
• Manufacturing facilities in the U.S., Honduras, Mexico, Thailand and Ireland
• 40+ distribution centers
• Portfolio of 300 proprietary and branded product offerings
• 1,000 branded medical product suppliers
• 4,000 healthcare partners served

• Comprehensive Healthcare Plan – Medical, dental, and vision plans start on day one of employment for full‑time teammates.
• Educational Assistance – We offer educational assistance to all eligible teammates enrolled in an approved, accredited collegiate program.
• Employer‑Paid Life Insurance and Disability – We offer employer‑paid life insurance and disability coverage.
• Voluntary Supplemental Programs – We offer additional options to secure your financial future including supplemental life, hospitalization, critical illness, and other insurance programs.
• Support for your Growing Family – Adoption assistance, fertility benefits (in medical plan) and parental leave are available for teammates planning for a family.
• Health Savings Account (HSA) and 401(k) – We offer these voluntary financial programs to help teammates prepare for their future, as well as other voluntary benefits.
• Paid Leave – In addition to sick days and short‑term leave, we offer holidays, vacation days, personal days, and additional types of leave – including parental leave.
• Well‑Being – Also included in our offering is a Teammate Assistance Program (TAP), Calm Health, Cancer Resources Services, and discount programs – all at no cost to you.

The Clinical Support Specialist is responsible for the ongoing success, performance, and customer satisfaction of Owens & Minor’s Custom Procedure Tray (CPT) and kitting programs within an assigned customer base. This role owns the day‑to‑day relationship with customers as it relates to CPT operations, clinical accuracy, inventory health, and continuous optimization.

The anticipated salary range for this position is $75,000–$85,000 yr/. The actual compensation offered may vary based on job‑related factors such as experience, skills, education and location.

Reporting to the Director of Kitting Implementation & Customer Excellence, the Clinical Support Specialist role ensures existing customers’ CPT programs are clinically sound, operationally efficient, and aligned with customer needs—supporting retention, expansion, and long‑term program growth through exceptional service and partnership.

The role works closely with CPT leadership, operations, quoting, and local sales teammates as needed, and requires comfort working directly with customers both virtually and in the OR/clinical environments
.

• Own and manage the day‑to‑day customer relationship for CPT and kitting programs within an assigned account base
• Serve as the primary point of contact for CPT‑related questions, requests, issues, and updates
• Ensure high levels of customer satisfaction through proactive communication, responsiveness, and follow‑through
• Receive, manage, and resolve customer issues or complaints, escalating as appropriate

• Partner directly with customers to review, maintain, and update CPTs based on changing clinical, procedural, or operational requirements
• Conduct ongoing reviews of CPT configurations to ensure accuracy, standardization, and alignment with clinical best practices
• Identify opportunities to optimize componentry, improve efficiency, and support program profitability while maintaining clinical integrity
• Manage…