Guest Relations Manager-Renaissance Raleigh Hotel

Locations

Renaissance Raleigh, 4100 Main at North Hills St., Raleigh, NC 27609, USA

• On-site
• Pay or shift range: $40,747.74 USD to $50,934 USD (this range is an estimate; final offers may vary based on skills, experience, location, qualifications and other factors.)
• Front Office
• Full-Time
• Requisition #: GUEST
  061681

We are hiring a Guest Relations Manager.

We are looking for a leader passionate about serving others. Working at the front desk places you at the hub of the hotel, interacting with guests. As the GRM you will bring the team together to provide excellent service while maintaining brand and company standards. You will be proactive, responsive and caring, ensuring a memorable guest experience.

The Guest Services Manager is responsible for the success of the front desk, ensuring guest satisfaction and quality standards, and managing hotel operations in line with brand standards.

• Acts as manager on duty; oversees front desk operations.
• Ensures front desk staff is trained in all front desk operations, including check‑in/check‑out procedures, telephone procedures, hotel amenities and computer systems.
• Ensures front desk staff adheres to financial control procedures for cash, vouchers, inventories and receivables.

Competitive wages. Full‑time associates are eligible for a comprehensive benefits package, including medical/dental/vision plans, life insurance, short‑term/long‑term disability options, 401(k) plan, tuition assistance, discounted room rates at Concord managed hotels, training & development and career advancement opportunities.

If you seek growth and a fun team environment, this role may be right for you. Concord Hospitality is an equal‑opportunity employer (M/F/D/V) and maintains a drug‑free workplace.

Behaviors (Preferred)

• Innovative – consistently introduces new ideas and demonstrates original thinking.
• Enthusiastic – shows intense and eager enjoyment and interest.
• Team Player – works well as part of a group.
• Leader – inspires teammates to follow.
• Functional Expert – considered a thought leader on a subject.
• Detail Oriented – capable of carrying out tasks with all necessary detail.

• Work‑Life Balance – values ample time outside work.
• Growth Opportunities – seeks chance to take on more responsibility.
• Goal Completion – motivated by finishing tasks.
• Financial – motivated by monetary reimbursement.
• Flexibility – values ability to set own schedule and goals.
• Ability to Make an Impact – motivated by contributing to project or organization success.

Required

• Marriott FSPMS System knowledge is required.

Preferred

• Previous supervisory experience in a hotel environment.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.