Banquet Server; Part Time) Hilton Garden Inn Crabtree- Raleigh, NC

Job Details

Location:

Raleigh, NC 27612
Position Type:
Part Time
Shift: Flexible

The Banquet Server is responsible for understanding Banquet Event Orders (BEOs), setting up and breaking down event spaces, and providing Food & Beverage service in accordance with health and hotel standards. The role ensures that the hotel consistently exceeds guest and client expectations through organization, communication, and professionalism.

• Complete all food service training within 14 days of hire; other essential training and certification within 30 days, including CPR.
• Read and understand BEOs in detail and organize staff to fulfill the order.
• Set up event areas 15 minutes prior to start time, ensuring 100% readiness.
• Provide F&B service and directions, maintaining health department and hotel standards.
• Monitor food and beverage service timeliness as specified by the BEO.
• Maintain clean, organized, and visually appealing work areas for guests and team members.
• Handle safe storage of equipment and maintain beverage stations.
• Use Point of Sale (POS) system to monitor voids and “no sale” transactions.
• Assist in other hotel work areas as instructed by the supervisor.
• Report maintenance needs and assist in keeping facilities in like-new condition.
• Participate in training and meetings to enhance skills and productivity.

• Be aware of, act on, and report any issue that affects the safety of guests or team members.
• Look for ways to continuously refine and improve service standards.
• Maintain a professional appearance and proper uniform standards.
• Wear non-slip shoes for safety.

• High School diploma or GED (desired but not essential).
• Prior experience in food service supervision, hospitality, or banquet service preferred.
• Strong communication skills with guests and team members.
• Ability to read and write English and perform basic math calculations.
• Calm and organized under multiple demands; follows directions accurately.
• Good physical stamina: able to stand, walk, lift up to 25 pounds overhead, and work in hot or cold environments.

Standing, walking, carrying, and working in hot, cold, or wet environments. Ability to lean, bend, kneel, and lift heavy objects. Requires sustained focus for extended periods.

• Kitchen environment with hot areas and sharp tools.
• Dining or event room environment.
• Bar environment.
• Flexible schedule; availability on weekends and holidays required.